NOC Support Engineer

Job Description

Title: NOC Support Engineer

Company Name: Shunno IT

Vacancy: 2

Age: 22 to 30 years

Job Location: Rajshahi

Salary: Tk. 15000 - 30000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, ISP

• Bachelor/Honors
• Diploma

• At least 2 years
• The applicants should have experience in the following business area(s): IT Enabled Service, ISP

• Age 22 to 30 years
• Only Male

To be considered for this role, candidates must possess:

• Proven expertise in MikroTik Router OS and advanced router configurations.
• Strong understanding of OLT systems, PON technology, and fiber network management.
• Hands-on experience with API and Radius integration.
• Familiarity with VLANs and routing protocols (e.g., OSPF, BGP).Ability to design and implement load balancing and high-availability solutions.
• Proficiency in network monitoring tools such as The Dude, Zabbix, or SolarWinds.
• Relevant certifications like MTCNA, MTCRE, or equivalent networking qualifications are highly preferred.

Our Company is looking for Two NOC Support Engineers to join our team.

MikroTik Configuration & Management:

• Complete setup and management of MikroTik routers.

• Advanced VPN configuration and maintenance.

• PPPoE, static IP assignments, and hotspot configuration.

• Firewall rules creation, NAT configuration, and traffic shaping.

• Advanced scripting and automation for MikroTik. 

OLT Configuration & Support:

• Bringing OLT devices online and integrating them with the network.

• Configuring VLANs and managing PON (Passive Optical Network) ports.

• Monitoring and troubleshooting fiber connections and ensuring minimal downtime.

• Knowledge of ONU/ONT provisioning and firmware updates. 

API and Software Integration:

• Integrating software with MikroTik using API and Radius protocols.

• Troubleshooting issues between the billing platform and the network infrastructure.

Network Monitoring & Troubleshooting:

• Real-time monitoring of network performance using NMS tools like The Dude, Zabbix, or similar platforms.

• Diagnosing and resolving network-related issues, including latency, packet loss, and device misconfigurations.

• Maintaining documentation for all configurations and troubleshooting procedures.

• Provide ongoing support and communication to customers.

• Preparing regular incident reports.

• Performance bonus
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2