Manager, Quality Control - Clothing Division

Job Description

Title: Manager, Quality Control - Clothing Division

Company Name: Tabaya_ A Concern of Ghorer Bazar

Vacancy: 01

Age: At least 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Garments, E-commerce

• Bachelor/Honors

• At least 5 years
• The applicants should have experience in the following business area(s): Garments, E-commerce

• Age At least 30 years
• Only Male

• Developing, implementing and maintaining the Quality Management System (QMS) for the retailer’s operations (store operations, product sourcing, inventory, distribution)

• Defining and enforcing quality policies, standards, SOPs across all retail outlets and supply chain

• Carrying out regular audits, inspections, and quality checks of products (both sourced and in-store), services and store environment

• Monitoring supplier / vendor compliance and quality performance; collaborating with procurement to address non-conformities and corrective actions

• Setting quality KPIs (defect rate, returns, customer complaints, etc.), report on performance to senior management, initiate improvement plans

• Leading and train the quality team and store staff on quality practices, customer service quality, product presentation, defect control

• Coordinating with store operations, merchandising, logistics to ensure quality is embedded in all processes

• Investigating customer complaints related to product/service quality, implement root-cause analysis and corrective actions

• Salary Review: Yearly
• Festival Bonus: 2