Manager / General Manager - Quality

Job Description

Title: Manager / General Manager - Quality

Company Name: KB Outdoor Ltd.

Vacancy: 2

Age: Na

Job Location: Chattogram

Salary: Negotiable

Experience:

• 10 to 15 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Bachelor of Science (BSc) in Textile Engineering
• Bachelor/Honors

• Bachelor’s degree in Textile Engineering, Apparel Manufacturing, Fashion Technology, or a related discipline.

• Postgraduate qualification or professional training in Quality Management will be an added advantage.

• 10 to 15 years
• The applicants should have experience in the following business area(s): Garments Accessories

Experience

• Minimum 10–15 years of experience in QC, merchandising, or buyer handling.

• Proven experience dealing with foreign buyers and quality standards.

• At least 3–5 years in a senior or managerial role.

Other Skills & Expertise

• Strong coordination and communication skills with buyers and internal teams.

• In-depth knowledge of buyer quality standards, AQL, and inspection systems.

• Proven ability to handle buyer complaints, audits, and corrective actions (CAPA).

• Good command of English (written & spoken).

• Strong leadership, decision-making, and problem-solving skills.

• Ability to work under pressure and meet shipment deadlines.

Location: CEPZ, Chattogram

Responsibilities & Context (Garments / Textile / Export Oriented)

• Act as a strong coordination bridge between Sales, Quality Control, Production, Merchandising, and Buyers to ensure alignment on quality expectations.

• Ensure buyer quality standards, manuals, and compliance requirements are clearly communicated, understood, and implemented across all departments.

• Support the sales and merchandising teams during buyer meetings, audits, inspections, and factory visits by providing technical and quality-related input.

• Handle buyer quality complaints professionally, conduct root cause analysis, and ensure timely corrective and preventive actions (CAPA).

• Coordinate closely with QC, production, and merchandising teams to ensure consistent quality compliance throughout the order lifecycle.

• Monitor and control pre-production, pilot run, inline, and final inspection processes to ensure adherence to approved standards.

• Review and approve PP samples, size sets, TOP samples, and GPT samples in line with buyer requirements.

• Ensure proper implementation of quality systems such as AQL, SOPs, quality checkpoints, and inspection procedures.

• Analyze quality performance data, defect trends, and rejection reports to identify improvement areas and reduce rework and wastage.

• Lead, train, and develop the quality team to improve inspection efficiency and product quality.

• Ensure factory compliance with buyer codes of conduct, social compliance, and product safety requirements.

• Coordinate with sourcing and production teams to ensure raw materials, trims, and accessories meet buyer quality standards.

• Participate in risk assessment, failure analysis, and continuous improvement initiatives.

• Assist management in developing quality-driven sales strategies to enhance buyer confidence and long-term business relationships.

• Maintain proper documentation, inspection records, test reports, and buyer correspondence related to quality.

• Monitor market and buyer quality trends to align factory standards with evolving buyer expectations.

• Perform any other responsibilities assigned by management in line with organizational goals.

• Mobile bill, lunch facilities full subsidize, Provident fund, Group Insurance

• Salary Review: Yearly

• Festival Bonus: 2