Manager, Customer Service (Poultry Feed & Chicks)

Job Description

Title: Manager, Customer Service (Poultry Feed & Chicks)

Company Name: Kazi Farms Group

Vacancy: --

Age: Na

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM), Poultry, Farming

• Doctor of Veterinary Medicine (DVM)

• Additional training in poultry health management, nutrition, or farm management will be considered an advantage.

• At least 10 years
• The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM), Poultry, Farming

• Strong knowledge of poultry disease diagnosis and treatment.

• Sound understanding of poultry farm management and vaccination planning.

• Ability to build and maintain effective customer relationships.

• Capable of delivering technical training and farmer education.

• Skilled in analyzing farm performance data such as FCR.

• Good communication and presentation skills.Strong problem-solving and decision-making ability.

• Conduct routine and on-call farm visits to provide technical assistance and advisory support to customers.

• Diagnose poultry diseases and provide accurate and timely treatment recommendations.

• Manage and resolve feed-related complaints, identify root causes, and implement corrective measures.

• Monitor and guide customers on proper vaccination schedules to ensure effective disease prevention.

• Perform chick quality inspections and identify any production or health-related concerns.

• Provide technical consultation to farmers to improve flock health, productivity, and farm management practices.

• Support the sales team in acquiring new customers and converting potential prospects.

• Promote broiler and layer feed products through farm visits, seminars, and technical sessions.

• Conduct technical field demonstrations and farmer awareness programs to increase product adoption.

• Collect and analyze market data and farm performance indicators, including Feed Conversion Ratio (FCR) and production efficiency.

• Conduct disease surveillance in assigned regions and recommend preventive measures.

• Monitor emerging disease trends and provide proactive technical guidance to farmers.

• Prepare and submit regular farm visit reports with accurate findings and recommendations.

• Maintain updated technical service records and customer service documentation.

• Organize spot meetings with farmers to enhance farm management practices.

• Conduct training sessions for Sales Officers and CSOs at different sales offices to strengthen their technical knowledge.