Manager, Customer Service, E-Commerce
Job Description
Title: Manager, Customer Service, E-Commerce
Company Name: Aarong
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ A Bachelor Degree (preferably a BBA) from any reputed university
Job Responsibilities:
∎ Manage customer service for aarong.com customers and drive customer satisfaction
∎ Coordinate customer queries from all channels including call centre, social media, e-mail and ensure resolution of issues
∎ Manage all third-party customer service contracts and ensure they are regularly meeting standards
∎ Develop customer satisfaction goals and deploy plans to implement targets
∎ Plan for increase in resources to handle peak sales periods including designing onboarding and training modules
∎ Create and maintain standardized communication on all channels
∎ Develop and update the FAQ list regularly and ensure all third parties are informed regarding updates
∎ Handle complex customer issues directly and coordinate resolution
∎ Ensure customer service tickets are resolved in a timely manner
∎ Maintain accurate records and documentation of all customer service activities and discussions
∎ Assess service statistics and prepare detailed reports on findings
Additional Requirements:
∎ 5 years of work experience in customer service
Compensation & Other Benefits:
∎ Provident Fund, Gratuity, Festival Bonus, Yearly Performance Bonus, Health & Life Insurance, and Pick and drop, Lunch facility and others as per company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Jun 2021
Company Information:
∎ 30 May 2021
∎ Aarong
∎ Address : Aarong Centre, 346, Tejgaon (I/A), Dhaka-1208
∎ Web : www.aarong.com
∎ Business : Aarong is Bangladesh’s most popular lifestyle retail chain. This ethical brand began in 1978 as a humble means to empower rural artisans to rise above poverty. Today, with 21 retail stores across Bangladesh and over 100 fashion and lifestyle product lines, Aarong supports 65,000 artisans with fair terms of trade. Revolutionising the retail industry with high standards for quality and artistry, this iconic brand blends the traditional with the contemporary in ways that never cease to win consumer appeal both at home and abroad. We are proud to be an equal opportunity employer and will do everything possible to ensure that those who are suitable to work within our values and beliefs are recruited to work for us.
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 9th Jun 2021
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