Manager – Business & Operations

Job Description

Title: Manager – Business & Operations

Company Name: SSARAH Travels

Vacancy: 2

Age: 35 to 50 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator, Travel Startup

• Bachelor/Honors
• Masters

Bachelor's degree in Business Administration, Tourism & Hospitality Management, Travel & Tourism, Marketing, Management, or a relevant discipline.MBA/Master's degree in a relevant field will be considered an advantage.

• 5 to 10 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator, Travel Startup

• Age 35 to 50 years

Strong hands-on experience in Air Ticketing, Visa Processing, Corporate Travel, Tour Operations, B2B Sales, Business Development, and Travel Agency Operations will be highly preferred.Experience in Hajj & Umrah, Study Abroad/Student Consultancy, Manpower Services, or other related business verticals will be considered a strong advantage.Candidates with a proven track record of business development, revenue generation, sales target achievement, client acquisition, and team leadership will be given preference.

Lead and manage the company's day-to-day business development and operational activities.

Develop and execute effective business development, sales, and operational strategies to achieve organizational growth, revenue, and profitability targets.

Identify, develop, and convert new business opportunities across corporate, B2B, retail, institutional, and other potential market segments.

Manage and promote the company's Air Ticketing, Visa Processing, Tour Packages, Hotel Booking, Corporate Travel, Hajj & Umrah, Study Abroad/Student Consultancy, Manpower Services, and other travel-related business verticals.

Develop and maintain strong, long-term professional relationships with airlines, GDS providers, hotels, tour operators, visa partners, educational institutions, corporate clients, manpower-related partners, and other strategic business associates.

Develop, manage, and retain key corporate, institutional, B2B, and high-value client accounts.

Establish and monitor monthly, quarterly, and annual sales and business development targets and ensure effective execution to achieve them.

Lead, supervise, motivate, and coordinate Sales, Ticketing, Visa, Operations, Customer Service, and other relevant teams.

Monitor team performance, productivity, sales pipeline, revenue generation, and achievement against assigned targets.

Monitor daily sales, revenue, collections, operational expenses, profitability, and overall business performance.

Ensure smooth and efficient handling of reservations, ticket issuance, re-issuance, cancellations, refunds, visa applications, tour arrangements, hotel bookings, and other travel-related services.

Ensure proper coordination and timely delivery of Hajj & Umrah, Study Abroad, Manpower, and other specialized services in accordance with company standards and applicable requirements.

Handle key customer and corporate client issues and ensure timely and professional resolution of complaints and service-related matters.

Identify emerging market opportunities, industry trends, customer needs, and competitive developments and recommend appropriate business strategies.

Develop and implement innovative sales initiatives, promotional activities, and business development programs to increase revenue and market share.

Prepare and submit regular sales, revenue, operational, business development, and performance reports to the CEO/Management.

Support senior management in strategic planning, business expansion, pricing, partnership development, and major operational decisions.

Recruit, train, mentor, motivate, and develop team members to ensure a professional, productive, and high-performing workforce.

Establish and maintain effective operational procedures, internal controls, and service standards.

Ensure compliance with relevant airline policies, visa requirements, travel regulations, industry standards, and company policies.

Represent SSARAH Travels BD professionally in corporate meetings, negotiations, business events, partner meetings, and other industry engagements.

Identify opportunities for operational improvement, cost optimization, customer satisfaction, and sustainable business growth.

Take ownership of assigned business objectives and demonstrate strong accountability for results.

Perform any other duties and responsibilities assigned by the CEO/Management.