Manager, Amex Lounges Customer Service - Cards

Job Description

Title: Manager, Amex Lounges Customer Service - Cards

Company Name: The City Bank Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Minimum 4 years of Graduation or Masters in any discipline from a reputed university.

Experience Requirements:
∎ At least 6 year(s)

Job Responsibilities:
∎ Ensure high standards and protocols of Amex Lounge through monitoring team members and thus creating unified and cohesive customer service
∎ Handle Premium and other VIP customers directly at lounge
∎ Prepare and maintain overall shift, maintain roster and MIS
∎ Co-ordinate & follow up between all the internal departments of cards and external authorities to provide highest standard of customer services

Additional Requirements:
∎ At least 6 years of experience in a bank / financial institution preferably in Customer Service
∎ Ability to handle stressful situations
∎ Having strong decision-making and problem solving capability

Salary: Negotiable

Application Deadline: February 3, 2020

Company Information:
∎ The City Bank Limited
∎ Address : House CEN (C) 11, Avenue 136 (Level 4), Gulshan 2, Dhaka.
∎ Web : www.thecitybank.com

Category: Bank/Non-Bank Fin. Institution