Lead - After Sales Service
Job Description
Title: Lead - After Sales Service
Company Name: ISHO Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
Experience Requirements:
∎ 4 to 7 year(s)
∎ The applicants should have experience in the following area(s):
After Sales Service, Customer Service Management
Job Responsibilities:
∎ Maintain contact with clients to obtain customer feedback regarding product/service quality
∎ Assist clients in resolving issues and complaints concerning purchased products or services
∎ Build and establish good work relationship with clients to facilitate increased patronage and revenue
∎ Monitor contract details to notify clients of pending expiration and help process renewal
∎ Organize promotional and marketing campaigns to create awareness and product publicity
∎ Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
∎ Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
∎ Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
∎ Develop and optimize support and service processes, tools, and systems
∎ Conduct price and contract negotiations with clients to establish contract details and attain profit margin
∎ Oversee all post-sales services provided to clients to ensure customer satisfaction
∎ Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
∎ Provide periodic reports to management on all after sales activities
∎ Ensure compliance with all general and company policies when carrying out job duties.
Salary: Negotiable
Application Deadline: 9 Oct 2020
Company Information:
∎ 9 Sep 2020
∎ ISHO Limited
∎ Address : House# 27 (Leve-3), Road- 12 , Block# H, Banani, Dhaka-1213, Bangladesh
Category: Marketing/Sales
Source: bdjobs.com
Deadline Expired on 9th Oct 2020
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