Key Account Manager – Business Development

Job Description

Title: Key Account Manager – Business Development

Company Name: Betopia Group

Vacancy: --

Age: At least 14 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Group of Companies

• Bachelor of Business Administration (BBA)

• Bachelor's degree in Business Administration, Marketing, Computer Science, Information Technology, Engineering, or a related field.

• MBA or equivalent postgraduate qualification is preferred.

• At least 5 years
• The applicants should have experience in the following business area(s): Group of Companies

• Age At least 14 years

• 5+ years of experience in Key Account Management, Enterprise Sales, Business Development, or Client Relationship Management within a software, SaaS, or IT services company.

Required Skills

• Strong knowledge of enterprise software solutions, SaaS, ERP, HRIS, CRM, Cloud, AI, Cybersecurity, and Digital Transformation services.

• Proven experience managing large enterprise or government accounts.

• Excellent relationship-building and stakeholder management skills.

• Strong negotiation, presentation, and communication abilities.

• Ability to identify customer needs and develop value-based solutions.

• Strong commercial acumen and contract management skills.

• Experience using CRM platforms and sales pipeline management tools.

• Excellent verbal and written communication skills in English and Bangla.

Preferred Experience

• Experience working with government agencies, large corporations, banks, telecom operators, manufacturing companies, and development organizations.

• Proven track record of achieving sales targets and growing strategic accounts.

• Experience managing annual account portfolios valued at BDT 5 crore or more.

• Knowledge of procurement processes, software licensing models, and enterprise solution selling.

Job Summary

A dynamic and customer-focused Key Account Manager – Business Development to manage strategic customer relationships, drive account growth, and maximize revenue opportunities. The ideal candidate will be responsible for developing long-term partnerships with enterprise and government clients, identifying cross-selling and upselling opportunities, and ensuring high levels of customer satisfaction and retention.

Key Responsibilities

Account Management & Customer Relationship

• Manage and nurture relationships with key strategic accounts and enterprise customers.

• Act as the primary point of contact for assigned clients and maintain strong executive-level relationships.

• Understand customer business objectives, challenges, and technology requirements.

• Conduct regular business reviews and strategic account planning sessions.

Revenue Growth & Business Development

• Achieve assigned sales and revenue targets through account expansion and new business opportunities.

• Identify opportunities for upselling, cross-selling, and renewal of software licenses, subscriptions, and services.

• Develop account growth strategies and execute plans to maximize customer lifetime value.

• Generate new opportunities within existing customer organizations.

Customer Success & Retention

• Ensure customer satisfaction by coordinating with delivery, support, and product teams.

• Monitor project progress and proactively address customer concerns.

• Drive customer retention and contract renewals.

• Build customer advocacy and develop reference accounts and case studies.

Opportunity Management

• Manage the complete sales cycle within assigned accounts, from opportunity identification to contract closure.

• Coordinate proposal development, pricing discussions, contract negotiations, and commercial agreements.

• Maintain an accurate sales pipeline and forecast future revenue opportunities.

Strategic Planning

• Develop and maintain detailed account plans, stakeholder maps, and growth roadmaps.

• Analyze customer business trends and identify opportunities for digital transformation initiatives.

• Monitor competitor activities and market developments within assigned accounts.

Collaboration & Internal Coordination

• Work closely with business development, pre-sales, project delivery, customer success, product, and finance teams.

• Coordinate internal resources to ensure successful project delivery and customer satisfaction.

• Provide customer feedback to support product enhancement and service improvement initiatives.

Reporting & Performance Management

• Maintain CRM records and account documentation.

• Prepare account performance reports, revenue forecasts, and customer engagement updates.

• Track customer KPIs and identify risks and growth opportunities.