Junior Executive/ Executive; Customer Support!

Job Description

Title: Junior Executive/ Executive; Customer Support!

Company Name: BRACNet Limited

Vacancy: --

Location: Dhaka

Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):ISP

Published: 15 Aug 2024

Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electronics and Telecommunication Engineering

Requirements:

Responsibilities & Context:
∎ Ensure 24/7 availability to reach BRACNet.
∎ Receiving phone calls from clients.
∎ Attend every query / complain mail in a timely manner, reply / escalate within minimum possible time.
∎ Provide appropriate feedback to clients.
∎ Done primary troubleshoot within the scope and escalated when required.
∎ Generate a complain ticket which contains all details of client problems and forward it to the concerning department.
∎ Regular Update to Clients for an Open Ticket.
∎ Proper Closing of Tickets with Resolution.
∎ Closely monitoring BRACNet network.
∎ Generate tickets, SMS for internal communication and contact vendors (NTTN, IIG, LSPs, Operators etc.).
∎ Proactive Monitoring and Fault Detection.
∎ Survey call to clients of closed tickets.
∎ Following up unresolved issue with internal/external stakeholders until resolved.
∎ Attend every mail in timely manner (Internal/External).
∎ Attend all complaint channels i.e. WhatsApp, Teams, mail etc. in a timely manner.
∎ Provide appropriate feedback of mail in timely manner (Internal/External).

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Contractual

Job Location: Dhaka

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account

Company Information:
∎ BRACNet Limited
∎ Navana Yousuf Infinity (7th Floor), 16 Mohakhali C/A (Near Titumir College), Dhaka-1212. Tel: +88029893333

Address::
∎ Navana Yousuf Infinity (7th Floor), 16 Mohakhali C/A (Near Titumir College), Dhaka-1212. Tel: +88029893333

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 25 Aug 2024

Category: IT/Telecommunication