Job Description

Title: IT Support & Servicing Officer (Casual Worker)

Company Name: Handicap International (humanity & Inclusion) in Bangladesh

Vacancy: 01

Job Location: Cox's Bazar (Ukhia)

Employment Status: Contractual

Educational Requirements:
∎ Minimum Bachelor of Science (BSc) in CSE or IT or relevant subject from any recognized Institution/university.

Experience Requirements:
∎ At least 3 year(s)

Job Context:
∎ HI has been working in Bangladesh since 1997, focusing on creating sustainable changes to ensure the rights and inclusion of people with disabilities in society. HI is an independent and impartial aid organization working in poverty, exclusion, conflict, and disaster situations throughout Bangladesh. With projects in different districts of the country, HI works not only with people with disabilities and other vulnerable populations, but also with their families, their communities, and local humanitarian actors to respond to their essential needs, improve their living conditions, promote respect for their dignity and fundamental rights, and provide sustainability in its action. As one of the key organizations in the disability sector, HI has a wide range of projects that assist in promoting the inclusion of persons with disabilities and their issues in emergency and development contexts, building capacities of local stakeholders, and reducing the impact of natural and human-made disasters. Particularly in Cox`s Bazar district, HI is providing services in rehabilitation, MH/PSS, SRH, protection, and inclusive education with an inclusion mainstreaming approach to refugees and host populations affected by the forcibly displaced undocumented Myanmar nationals. HI`s multi-sectoral mobile units (MU) and static approach are currently working in 15 camps in Teknaf and Ukhiya Upazilas and surrounding host areas, providing comprehensive physical rehabilitation, primary health care, protection, and MHPSS services.
∎ HI is implementing a development and humanitarian response project in Kurigram, and Cox`s Bazar district through 4 project offices (Kurigram, Ukhiya, and Teknaf) and 2 coordination offices (Dhaka and Cox Bazar).
∎ Operational Thematic: Livelihood, Health and Rehabilitation, Protection, Inclusion, Education, and Atlas Logistics
∎ Number of staff: Around 308 National staff and 04 international staff
∎ HI is currently looking for an IT Support & Servicing Officer (Casual Worker) for its Logistics Department. IT Support & Servicing Officer (Casual Worker) is responsible for providing ICT Service & Support to the HI Staffs, align with IT Standard and ensuring the IT security of Cox`s Bazar offices of Handicap International- Humanity & Inclusion.
∎ Explanation of the reason for the mission: IT Equipment maintenance and regular troubleshoot and services internally.
∎ Job Location: Ukhiya. The IT Support & Servicing Officer (Casual worker) must ensure support other offices at Teknaf and Cox`s bazar remotely regular basis and as when required to go physically based on conformation of Log Area GS manager. For inter office movement from Ukhiya HI will arrange vehicle support.
∎ Program context: Site office at Cox`sbazar city, Ukhiya and Teknaf HI offices and guest houses.
∎ Report to: administrative/functional reporting to Area General Service Manager and technical reporting to ICT support Officer.
∎ Type of Contract: Daily Basis (Casual Worker)
∎ Duration of the Contract: As early as possible to 28 April 2024.
∎ Duration of the working hour: working hours from 8:00 AM to 5:00 PM (one hour launch break), 5 days a week.
∎ Special Attention: "You are cordially requested not to apply if the salary range, job location, contract duration, and other terms and conditions mentioned in the advertisement does not match your expectation".

Job Responsibilities:
∎ Beneficiaries: HI Staffs, HI's IT infrastructure & IT Devices
∎ Global and specific objectives: HI has field offices in Cox's Bazar, Ukhiya and Teknaf with IT equipment that requires routine support, maintenance and servicing. HI intends to contract an external IT Support & Servicing Officer (Casual worker) reporting to the Logistics Department, to offer support not limited on Computer: Desktop/Laptops, Scanners, Printers, Photocopiers, Firewall, Router, Switch, Access Point, Access Control, CCTV Devices, Storage Devices, Network device, etc. The IT Support & Servicing Officer (Casual worker) must have proven competences in software, hardware, networking & infrastructure management and support.
∎ Services requested: IT equipment regular Service, Maintenance and troubleshooting when required. Regular maintenance to ensure HI's network, data backup condition, computer, printers, network devices and other relevant existing equipment environment keeps running smoothly. All services are performed HI Cox'sbazar offices with concern with HI's ICT Support Officer, Country office and Area/site Logistics GS manager-Cox and as defined in the list of work below:
∎
∎ Mission 1 : ICT Support & Service
∎ 1.1 Operational Implementation
∎ Performs the initial installation of individual computer and/or other IT equipment (hardware and software)
∎ Installs regular updates (OS, etc.) and ensures that the workstations are up to date.
∎
∎ 1.2 Support to the users
∎ Manage helpdesk support & service including IT Ticket platform.
∎ Handles incidents on-site or remotely, related to: software, workstations, and other IT devices
∎ Conducts a preliminary analysis of incidents and resolves simple malfunctions.
∎ Identifies and suggests possible preventive solutions.
∎ If the request falls within the IT's scope (unallocated license issue, HIRA rights management, unfixable local Office365 account problem, etc.), transfers it to the Country IT and follows up on it.
∎ Assists in familiarizing users with installed equipment and software.
∎
∎ 1.3 Asset Management
∎ Manages the computer equipment connected to the network(s)
∎ Maintains inventory records & IT Pools devices.
∎ Tracks the evolution of equipment and internal procedures related to the hardware lifecycle.
∎ Optimizes workstations.
∎
∎ Mission 2 : Administration of IT Infrastructures
∎ 2.1 Standards and Expertise
∎ Validates the feasibility of deployments, installation, and integration of new tools and hardware into the infrastructure (Firewalls, Router, Switch, Access Point, etc.)
∎ Ensures compliance with HI standards.
∎ Follows the process for validating parameter changes.
∎ Based on HI standards, provides recommendations for future developments in advance of budget preparation for the following year.
∎
∎ 2.2 Operational Implementation & Maintenance
∎ Performs the initial installation & maintenance of infrastructure equipment.
∎ Creates the incident recovery plan and complies with requirements.
∎ Updates firmware of the infrastructure annually and in case of identified security vulnerabilities.
∎ Maintains the infrastructure equipment configuration, supervision and keep the file up to date.
∎
∎ The following regular maintenance services are included but not in the limit:
∎ Proximity IT Support & Service to HI Staffs.
∎ Regular monitor and keep up to date HI Standard Software
∎ Follow the IT Standard and IT Policy consultant with Country IT & AGSM Cox's Bazar
∎ Workstation maintenance support and replace the defective components.
∎ Keep office network live and activate from any attack and keep policy up to date.
∎ Manage network devices like MikroTik Router, Cambium AP, PoE Switch, etc.
∎ Maintain confidentiality with IT administrative password/rights ensuring IT Standard.
∎ Remote assistance for any kind of troubleshooting through any Remote
∎ Keep users data backup as per IT Policy.
∎ Regular maintenance & troubleshooting of laptops/Desktops, Printer, Scanner, photocopier, network devices and keep all the devices up to date and report regular basis.
∎ Ensure Networking of Scanner & Printer and keep functional at all offices Cox, Uhkiya, Teknaf.
∎ Office Applications, Software installation, configuration and maintenance work require.
∎ Check problem of IT related equipment/hardware and fix those under his capacity and those need external service via supplier must refer with problem and solution need further. Also need to follow up time to time till work is done.
∎ Knowledge of LAN, WAN, VPN Internet Connectivity product (Switch, Router, Firewall, IP Camera, Printer, PABX, DVR, NVR) installation, configuration, cabling, and access control setup maintenance.
∎ All computer data of HI is confidential and IT Support & Servicing Officer (Casual worker) cannot get any access without permission from Log Area General Services Manager-Cox's bazar.
∎ All Hardware/Accessories/Licenses will be provided by HI only. Counterfeit software is prohibited by HI.

Additional Requirements:
∎ Age at least 18 years
∎ Minimum 3 years' relevant similar experience in progressively responsible IT service or system administrator for a reputed company or individual.
∎ Professional Skills & Knowledge on: Good Inter-personal communication skills in both Bangla and English
∎ Excellent in teamwork and networking with different stakeholders.
∎ IT Ticket System Manage, Proximity Management, User support, Service Delivery, Service desk management & client support management.
∎ Capable to manage Hardware, Software & Network installation, maintenance repair & troubleshooting.
∎ IT Infrastructure, equipment, and stock management
∎ Strong technical & troubleshooting knowledge on Workstation, Laptop, Printer, Scanner, CCTV, Access Control, etc.
∎ Technical skills in installation and maintenance of IT networks
∎ Familiarity with the latest network models, ideas, and developments will be desirable.
∎ Knowledge on risk management and budget management
∎ Strong Knowledge of Network devices management like Firewall (Check Point, MikroTik), Router, switch, Access Point (Cambium, UniFi).
∎ Familiarity with IT Standard, IT Policy, IT rules, regulations, structure, and procedures
∎ Experience on project management tools.
∎ Experience on collaboration tools like Mail, Outlook, OneDrive, Team, Calendar, etc.
∎ Able to manage IT Skill development training.
∎ Able to manage Documentation and SOP.
∎ Interpersonal skills and attitudes Autonomous, Organized, and Adaptable
∎ Solution-oriented: Problem-solving and decision-making capacity
∎ Applying technical and professional expertise
∎ Working effectively with others
∎ Strategic vision-oriented
∎ Communicating with impact
∎ Willing to travel to the field at any time required by the nature of the job.
∎ Able to manage stress.
∎ Person with disability are encouraged to apply

Salary:
∎ Negotiable Please mention your daily expected allowance in the application

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Place of performance: (HI will not pay for any transport, accommodation, Per diem, benefits, or others). The IT Support & Servicing Officer (Casual Worker) must ensure a full 8.00 hours of working time with a reporting mechanism at the base.
∎ The IT Support & Servicing Officer (Casual Worker) must ensure support for other offices at Teknaf and Cox's Bazar remotely regularly and when required to go physically based on the confirmation of the Log Area GS manager.
∎ For inter-office movement from Ukhiya, HI will arrange vehicle support.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 29 Oct 2023

Company Information:
∎ 16 Oct 2023
∎ Handicap International (humanity & Inclusion) in Bangladesh
∎ Address : House 3/A, Road 36, Gulshan-2, Dhaka-1212, Bangladesh
∎ Business : Business: Handicap International (HI) is an international aid organization specializing in the field of disability. Non-governmental, non-religious, non-political, and non-profit making works alongside persons with disabilities and other vulnerable groups, whatever the context, assisting them and supporting them in their efforts to become self-reliant. Since its creation, the organization has set up programmes in approximately 60 countries and intervened in many emergencies. It operates as a federation made up of eight associations (Belgium, Canada, France, Germany, Luxembourg, Switzerland, United Kingdom, USA) that provide human and financial resources, manage projects, and raise awareness of Handicap International`s actions and campaigns.

HI has been working in Bangladesh since 1997, with a focus on creating sustainable changes in terms of ensuring the rights and inclusion of persons with disabilities in society. HI promotes an inclusive approach by focusing on access to services for all whenever possible rather than developing specific actions for persons with disabilities. HI works with persons with disabilities and with their families, their communities, and society. The main office is based in Dhaka, and presently there are 4 project offices (Kurigram, Sitakundu, Ukhiya, and Teknaf) and 1 coordination office (Cox Bazar).

Presently HI Bangladesh is implementing projects on integrating disability in community-based disaster risk reduction and response; economic empowerment of extremely poor persons with disabilities; mainstreaming disability in livelihood interventions; support to refugees and surrounding communities, capacity building of professional associations; and support to Disabled People`s Organizations; among others.

Category: NGO/Development

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