IT Operations Assistant, SC5
Job Description
Title: IT Operations Assistant, SC5
Company Name: United Nations World Food Programme (WFP)
Vacancy: 05
Job Location: Cox's Bazar
Employment Status: Contractual
Educational Requirements:
∎ Graduate degree in Computer Science, Electrical and Electronics Engineering (EEE), Telecommunications Engineering, or in the related functional area is desirable.
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ Contract Type: Service Contract
∎ Contract Duration: 12 months
Job Responsibilities:
∎ Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.
∎ Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
∎ Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
∎ Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
∎ Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
∎ With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
∎ Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
∎ Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised.
∎ Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
∎ Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
∎ Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
∎ Install, operate and maintain telecommunications systems and equipment including but not limited to: Telescopic Mast, RF equipment, RF link, etc., to ensure optimal services in compliance with standard operations procedures.
∎ Plan and deploy intranet/internet in WFP operational area with complete documentation. Able to lift and distribute heavy equipment in the field.
∎ Other ICT related work when necessary.
Additional Requirements:
∎ At least 2 years of experiences in IT support and services section and Windows server operating system, AD, Microsoft Office 365 and Microsoft products, LAN/WLAN, digital solution, telephone and radio communications technology.
∎ Language: Fluency in both oral and written communication in English and Bangla.
∎ Has experience in Computer Network and Telecommunication will be highly desirable.
∎ Has experience resolving more complex technical issues.
∎ Has worked with head of units in defining requirements for functional area.
∎ Has experience with the application of client services standards to resolve or escalate clients' service problems.
Salary: Tk. 86452 (Monthly)
Application Deadline: February 27, 2020
Company Information:
∎ United Nations World Food Programme (WFP)
Category: NGO/Development
Source: bdjobs.com
Deadline Expired on 27th Feb 2020
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