IT Officer

Job Description

Title: IT Officer

Company Name: Aparajeyo Bangladesh

Vacancy: 1

Age: At most 35 years

Job Location: Dhaka (Mirpur 13)

Salary: Tk. 20000 (Monthly)

Experience:

• 5 to 7 years
• The applicants should have experience in the following business area(s): NGO

• Bachelor of Science (BSc)

• B.Sc. in Computer Science & Engineering (CSE), Information Technology (IT), Electrical & Electronic Engineering (EEE)

• Diploma in Engineering (Polytechnic) candidates will be given preference

• 5 to 7 years
• The applicants should have experience in the following business area(s): NGO

• Age At most 35 years

• Minimum 2–5 years of relevant IT experience

• Candidates with experience in IT support, network administration, surveillance systems, Aparajeyo-Bangladesh Website Maintenance and ICT asset management will be preferred.

Strong hands-on experience in:

• Microsoft 365 administration

• Windows 11, Adobe, and AutoCAD licensing

• Excellent communication skills in both Bangla and English

• Proficient Bangla and English typing (Bangla typing expertise required)

• Strong computer operating skills and familiarity with modern ICT hardware and software

• Self-motivated, adaptable, and a team player

• Ability and willingness to travel frequently

Skills & Expertise

• IT Helpdesk & Technical Support

• Microsoft 365 Administration (Office 365, Teams, OneDrive, Outlook, SharePoint)

• Active Directory (AD), User & Group Policy Management

• Windows 10/11 Installation, Configuration & Troubleshooting

• LAN/WAN Networking, Structured Cabling & Wireless Networks

• Hardware & Software Installation and Maintenance

• Network & Endpoint Security, Antivirus Management

• Cloud Backup & Data Recovery

• Website Maintenance & Basic Development

• Adobe Photoshop (Basic Design)

• ICT Asset Management & Vendor Coordination

• Bangla & English Typing and Communication

• Documentation, Reporting & MIS Data Entry

• CCTV, NVR/DVR & Surveillance System Support

The IT Officer will be responsible for ensuring smooth operation, maintenance, and development of the organization’s ICT infrastructure. The role includes IT helpdesk support, network and system administration, website maintenance, user support, and coordination with vendors to ensure effective use of ICT resources across Head Office, Polytechnic Institutes, and Regional Offices.

Job Summary:

• Maintain and regularly update the organizational website

• Perform basic development tasks and technical problem-solving using appropriate programming languages

• Provide IT helpdesk support, including hardware and software troubleshooting

• Install, configure, and maintain desktops, laptops, printers, scanners, projectors, and other IT equipment

• Support and maintain LAN/WAN, wireless networks, and internet connectivity

• Manage and support Active Directory (AD), domain controllers, user accounts, group policies, and system patch updates

• Administer Microsoft 365 services (Office 365, Teams, OneDrive, Outlook, SharePoint), including user configuration and licensing

• Provide remote IT support to branch offices and monitor network performance

• Ensure data backup, cloud storage management, and data restoration without data loss

• Ensure endpoint protection, virus-free network, and system security

• Support audio-visual conferencing systems and troubleshoot related issues

• Assist in ICT procurement, vendor coordination, asset management, and inventory documentation

• Prepare technical documentation, reports, and maintain ICT registers (asset, incident, software, MIS, etc.)

• Provide basic design support using Adobe Photoshop (banners, posters, social media content)

• Train and orient staff on day-to-day use of hardware and software

• Use AI-based tools for official and technical tasks when required

• Perform any other duties assigned by the management