IT Lead Infrastructure

Job Description

Title: IT Lead Infrastructure

Company Name: Coforge

Vacancy: 01

Age: 30 to 40 years

Job Location: Narayanganj

Salary: Tk. 50000 - 60000 (Monthly)

Experience:

• 4 to 8 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG)

• Bachelor in Engineering (BEngg) in Computer Science
• Bachelor in Engineering (BEngg) in Computer Engineering

• 4 to 8 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG)

• Age 30 to 40 years

• Plan, develop, design, integrate and maintain all computer applications and peripherals on assigned customer systems

• Must have strong IT troubleshooting and problem-solving skills

• Must have demonstrated ability to manage multiple processes, priorities and demands to

successfully meet customer SLAs

• Effectively enters and tracks support calls in the Help Desk trouble ticketing system

• Monitors the ticket queue(s) for incoming tickets and assigns and prioritizes tickets as required

• Coordinates resolution of user problems/requests with other IT personnel as needed

• Proposes on-going improvements to support processes and procedures

• Participates in the on-going development and improvement of the IT knowledge base

• Managing accounts in line with company new hires and terminations other system access

requests

• Responsible for ordering IT equipment within the region

• Performs proactive maintenance on systems as needed

• Troubleshoots and resolves network related issues or escalates to the network team

• Other job duties as assigned by manager or supervisor

• Assist with system administration

• Configures, deploys and repairs endpoint hardware, software, and peripheral equipment (e.g.,

printers

• Complete desktop and telecom related projects as assigned (e.g., software or hardware

deployments, office moves, IT license audits)

• Assists users in the use of new software or hardware as required

• Troubleshoots to resolve critical hardware and software problems for end users, including

opening and rebuilding computer systems and other intricate work that is not sent out for repair

• Sets up, disassembles, and moves computers, phones, peripherals, and packages, complying

with enterprise standards

• Create and maintain hardware and software standards for end user systems

• Support corporate office and remote users computer systems, printing solutions, system

patching, system imaging and software functionality

• Perform incident resolution or, when needed, escalate to the appropriate group

• Provide IT consultation to the end user, to include training when necessary

• Perform “remote hands” functions and upkeep for local co-location facility as needed

• Manage the daily moves, adds, changes, deletions, incident management, root cause analysis and serve as escalation point.

• Create and maintain SOPs-Standard Operating Procedures, policies, SLAs, end-user training, technical and end user knowledge base.

• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2