Internet & Digital CVM Manager
Job Description
Title: Internet & Digital CVM Manager
Company Name: Banglalink
Vacancy: 1
Location: Dhaka
Experience:
∎ 3 to 5 years
Published: 26 Jun 2024
Education:
Requirements:
Additional Requirements:
∎ Person with disability are encouraged to apply
∎ Job Experience Required- Minimum 3-5 years of relevant experience Required Capabilities- Intermediate Knowledge on CVM methodology, principles, capabilities, and techniques - Strong analytical, planning and coordination skills - Experience in managing customer analytics - Basic Knowledge on campaign management platforms - Understanding on global digital landscape - Disciplined detail-oriented style, combined with ability to simultaneously work at a strategic level. - Good knowledge in project management - Good resource & people management skills - Good knowledge in Telecom charging, GSM, GGSN & global trends - Good communication and presentation skills - Proficiency in MS Excel and PowerPoint
∎ Job Experience Required-
∎ Minimum 3-5 years of relevant experience Required Capabilities-
∎ Intermediate Knowledge on CVM methodology, principles, capabilities, and techniques - Strong analytical, planning and coordination skills -
∎ Experience in managing customer analytics -
∎ Basic Knowledge on campaign management platforms -
∎ Understanding on global digital landscape -
∎ Disciplined detail-oriented style, combined with ability to simultaneously work at a strategic level. -
∎ Good knowledge in project management -
∎ Good resource & people management skills -
∎ Good knowledge in Telecom charging, GSM, GGSN & global trends - Good communication and presentation skills -
∎ Proficiency in MS Excel and PowerPoint
Responsibilities & Context:
∎ Job Description - Design and develop segmented BTL campaigns based on customer profile to increase data customer base and maintain sustainable growth. -
∎ Post campaign analysis of KPIs in terms of customers’ behavior and preferences at different stages throughout customer lifecycle in order to understand insights and turn into a product idea. -
∎ Collaborate with teams to implement new strategies and modify existing tactics to improve customer retention performance. -
∎ Work with Business Analytics teams to gather analytics on customer segments, customer behaviors in the ever changing market and usage dynamics. -
∎ Turn the analytics into actions to ensure relevant customer engagement programs with sensible pricing and campaigns strategies. -
∎ Study global practices and assess the feasibility in current context with proper risk assessments and take actions for adaption if available in existing platform or suggest to acquire new one - Aim to focus on customer satisfaction by creating simpler journeys through relevant channels using the right strategies. -
∎ Develop segment-wise strategy, upgradation within segments, and MyBL & Toffee app penetration (both short term & long term) in alignment with the company’s goal. -
∎ Strategies based on market research and surveys to utilize the right service platforms efficiently for MP growth -
∎ Capitalization of events by ensuring right product placement under the theme to create buzz across digital platforms
Compensation & Other Benefits:
Employment Status: Full Time
Job Location: Dhaka
Apply URL::
Apply Procedure:
Hard Copy:
Company Information:
∎ Banglalink
∎ Tigers' Den, Plo 4, SW (H) Gulshan Avenue, Gulshan, Dhaka-1212
∎ Wireless Telecommunication
Address::
∎ Tigers' Den, Plo 4, SW (H) Gulshan Avenue, Gulshan, Dhaka-1212
∎ Wireless Telecommunication
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 26 Jul 2024
Category: Marketing/Sales
Source: bdjobs.com
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