Internal Audit Supervisor - SQA (Quality & Process Improvement)
Job Description
Title: Internal Audit Supervisor - SQA (Quality & Process Improvement)
Company Name: 1000FIX Services Ltd.
Vacancy: --
Age: at least 22 years
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Electronic Equipment/Home Appliances
Published: 22 Aug 2024
Education:
∎ Bachelor of Business Administration (BBA), Bachelor of Science (BSc), Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Age at least 22 years
∎ Minimum of 3 years of experience in quality assurance and process improvement, preferably in the IT, cell phone, or home appliances industry.
∎ Strong knowledge of quality management systems (QMS) and process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
∎ Proven leadership and team management skills.
∎ Excellent analytical, problem-solving, and decision-making abilities.
∎ Strong communication and interpersonal skills.
∎ Proficiency in using quality and process improvement tools and software.
∎ Certification in quality management or process improvement (e.g., Six Sigma Black Belt) is a plus.
∎ Advance skill on MS Excel, MS Word & MS PowerPoint
∎ Technical Knowledge on ERP Software.
Responsibilities & Context:
∎ Oversee the implementation and maintenance of quality assurance standards across service operations.
∎ Conduct regular audits and inspections to ensure compliance with company policies and industry regulations.
∎ Develop and update quality control procedures and documentation.
∎ Identify areas for process improvement through data analysis and feedback from stakeholders.
∎ Lead process improvement projects using methodologies such as Lean, Six Sigma, or Kaizen.
∎ Monitor and report on the progress of improvement initiatives and their impact on service quality and efficiency.
∎ Supervise and mentor a team of quality assurance and process improvement professionals.
∎ Provide training and development opportunities to enhance team skills and performance.
∎ Foster a culture of continuous improvement and accountability within the team.
∎ Collect, analyze, and interpret data related to service performance, quality metrics, and process efficiency.
∎ Prepare and present reports to senior management, highlighting key findings and recommendations.
∎ Use data-driven insights to drive decision-making and strategic planning.
∎ Collaborate with customer service teams to understand and address customer feedback and concerns.
∎ Implement strategies to improve customer satisfaction and loyalty.
∎ Ensure that all quality and process improvement efforts align with customer needs and expectations.
∎ Ensure compliance with relevant industry standards, regulations, and certifications.
∎ Identify and mitigate risks related to quality and process deviations.
∎ Develop and implement corrective and preventive actions to address quality issues.
∎ Oversee the implementation and maintenance of quality assurance standards across service operations.
∎ Conduct regular audits and inspections to ensure compliance with company policies and industry regulations.
∎ Develop and update quality control procedures and documentation.
∎ Identify areas for process improvement through data analysis and feedback from stakeholders.
∎ Lead process improvement projects using methodologies such as Lean, Six Sigma, or Kaizen.
∎ Monitor and report on the progress of improvement initiatives and their impact on service quality and efficiency.
∎ Supervise and mentor a team of quality assurance and process improvement professionals.
∎ Provide training and development opportunities to enhance team skills and performance.
∎ Foster a culture of continuous improvement and accountability within the team.
∎ Collect, analyze, and interpret data related to service performance, quality metrics, and process efficiency.
∎ Prepare and present reports to senior management, highlighting key findings and recommendations.
∎ Use data-driven insights to drive decision-making and strategic planning.
∎ Collaborate with customer service teams to understand and address customer feedback and concerns.
∎ Implement strategies to improve customer satisfaction and loyalty.
∎ Ensure that all quality and process improvement efforts align with customer needs and expectations.
∎ Ensure compliance with relevant industry standards, regulations, and certifications.
∎ Identify and mitigate risks related to quality and process deviations.
∎ Develop and implement corrective and preventive actions to address quality issues.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus, Profit share, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Competitive salary and performance-based bonuses.
∎ Comprehensive health benefit.
∎ Opportunities for professional development and career advancement.
∎ Collaborative and innovative work environment.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ 1000FIX Services Ltd.
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Address::
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Sep 2024
Category: IT/Telecommunication
