Internal Audit Supervisor - SQA (Quality & Process Improvement)

Job Description

Title: Internal Audit Supervisor - SQA (Quality & Process Improvement)

Company Name: 1000FIX Services Ltd.

Vacancy: 2

Age: At least 22 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Electronic Equipment/Home Appliances

• Bachelor of Business Administration (BBA)
• Bachelor of Science (BSc)
• Master of Business Administration (MBA)

• Bachelor’s degree in Business, Engineering, Quality Management, or a related field.

• At least 3 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Electronic Equipment/Home Appliances

• Age At least 22 years

• Minimum of 3 years of experience in quality assurance and process improvement, preferably in the IT, cell phone, or home appliances industry.
• Strong knowledge of quality management systems (QMS) and process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
• Proven leadership and team management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong communication and interpersonal skills.
• Proficiency in using quality and process improvement tools and software.
• Certification in quality management or process improvement (e.g., Six Sigma Black Belt) is a plus.
• Advance skill on MS Excel, MS Word & MS PowerPoint
• Technical Knowledge on ERP Software.

• Oversee the implementation and maintenance of quality assurance standards across service operations.
• Conduct regular audits and inspections to ensure compliance with company policies and industry regulations.
• Develop and update quality control procedures and documentation.
• Identify areas for process improvement through data analysis and feedback from stakeholders.
• Lead process improvement projects using methodologies such as Lean, Six Sigma, or Kaizen.
• Monitor and report on the progress of improvement initiatives and their impact on service quality and efficiency.
• Supervise and mentor a team of quality assurance and process improvement professionals.
• Provide training and development opportunities to enhance team skills and performance.
• Foster a culture of continuous improvement and accountability within the team.
• Collect, analyze, and interpret data related to service performance, quality metrics, and process efficiency.
• Prepare and present reports to senior management, highlighting key findings and recommendations.
• Use data-driven insights to drive decision-making and strategic planning.
• Collaborate with customer service teams to understand and address customer feedback and concerns.
• Implement strategies to improve customer satisfaction and loyalty.
• Ensure that all quality and process improvement efforts align with customer needs and expectations.
• Ensure compliance with relevant industry standards, regulations, and certifications.
• Identify and mitigate risks related to quality and process deviations.
• Develop and implement corrective and preventive actions to address quality issues.

• T/A,Mobile bill,Tour allowance,Medical allowance,Performance bonus,Profit share,Provident fund
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Competitive salary and performance-based bonuses.

Comprehensive health benefit.

Opportunities for professional development and career advancement.

Collaborative and innovative work environment.