INTERN (Helpdesk - MEAL) (Females only)

Job Description

Title: INTERN (Helpdesk - MEAL) (Females only)

Company Name: Concern Worldwide

Vacancy: 5

Job Location: Cox's Bazar (Teknaf)

Employment Status: Internship

Educational Requirements:
∎ Minimum HSC/ equivalent in any subject from any registered institution

Job Context:
∎ Type of Contract: Short term contract up to 31 December 2022
∎ Duty Station: Camp, Teknaf, Cox`s Bazar
∎ Objectives of the Internships:
∎ The Internship with the project will provide an opportunity for female (minimum HSC qualified) who are preparing to pursue a career in fields related to Accountability to Affected Population, Helpdesk and CRM operationalization, MEAL activity and development through:
∎ Increasing their understanding with on-job training of AAP, CFRM, CWC, Helpdesk, Info hub, quality programming and strategies, findings and reporting, Facilitation etc.
∎ Practical Establishments of Helpdesk and its operationalization

Job Responsibilities:
∎ Establish Helpdesk systems and proficiency in using the tools:
∎ Create a Helpdesk System at the facility level and maintain it operational for the beneficiaries
∎ Make sure participants reporting privacy is well maintained
∎ Receive complaints, and document them according to the prescribed format and concern policy; Complain must be written on behalf of the participant at the facility or HH level maintaining confidentiality. Maintain CFRM register and ensure CFRM database with confidentiality
∎ Counselling and follow-up at HH/community level where needed
∎ Service mapping of every existing service provider on catchment area and for any non-Concern related issues refer to the nearest relevant service provider/ info-hub
∎ Work closely with the volunteers to follow up on the raised feedback from beneficiaries and make our service more convenient for beneficiaries
∎ Participate camp level Accountability/ info-hub coordination meetings as Concern representatives
∎ Intern will receive complaints and document them by following Concern for the mat and policy.
∎ Receive technical support from the MEAL Advisor to embed CRM mechanisms in each sector/ programming area to ensure the smooth operation
∎ Any assignment by the supervisor has to perform on a priority basis
∎ Findings and Reporting:
∎ Update daily register and soft copy of tracker of Complaints and feedback and share as follows by reporting protocol
∎ SMART Findings need to collect to ensure quality programming and to ensure beneficiary AAP
∎ Coordination and Communication:
∎ Participate in Camp level coordination with other stakeholders supporting similar initiatives and highlighting concern works as well as picking best practices for adoption with concern programming
∎ Regular mapping of different service providers align with info hub to serve beneficiary referral
∎ Support the MEAL Team to identify appropriate beneficiaries and ensure a database for better communication and assist in planning kick-off workshops where applicable
∎ Ensuring that the CHS standard of accountability:
∎ Promote and ensure compliance with the requirements of Concern's Programme Participants Protection Policy (P4) and Humanitarian Accountability Partnership standards to ensure maximum protection to programme beneficiaries
∎ Any other tasks as specified by the MEAL Advisor
∎ Accountability :
∎ In line with Concern's commitments under the Core Humanitarian Standard (CHS):
∎ Work with relevant colleagues to ensure that information about CRM, safeguarding and expected staff behaviour is disseminated among programme participants and communities.

Additional Requirements:
∎ Sound knowledge of Helpdesk activities, CwC, AAP, Quality assurance
∎ Experience in conducting HH visits, group sessions and any other effective way to communicate
∎ Expert in Chittagonian dialect

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 5 Jun 2022

Company Information:
∎ 1 Jun 2022
∎ Concern Worldwide
∎ Business : Concern Worldwide is a non-governmental, international, humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world`s poorest countries. With its head quarter in Ireland, Concern has been working in Bangladesh since 1972.

Category: NGO/Development