Head of Technology System & Operations

Job Description

Title: Head of Technology System & Operations

Company Name: Nagad Limited

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: --

Experience: --

Published: 2026-06-07

Application Deadline: 2026-06-16

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Technology Operations Leadership

1. Unify Technology System & Business Operations, SRE, SOC, Infra, Cloud, DB, Network, Security Ops, and Monitoring teams with clear command-and-control structure.

2. Build operational discipline around change management, release governance, hotfix/rollback strategy, and production stability.

3. Establish and enforce operational SOPs and accountability frameworks for both internal staff and external partners.

• Service Uptime & Reliability

1. Ensure maximum uptime through proactive risk identification, system health insights, and coordinated vendor engagement.

2. Implement SRE practices: SLIs, SLOs, capacity planning, error budgets, and reliability automation.

3. Drive proactive anomaly detection, log intelligence, and automated remediation across all internal and vendor-managed systems.

• Infrastructure & Platform Operations

1. Coordinate infrastructure scaling across bare-metal, VM, cloud, and Kubernetes platforms with strong collaboration with partner and vendors.

2. Consult for network (L3–L6), WAF rules, PAM, firewalling, DDoS protection, and load balancing to minimize partner-induced latency and security

3. Ensure observability and service health insights through advanced dashboards (Grafana, Kibana, ELK, Prometheus) and align with vendor telemetry systems.

• Database & Application Operations

1. Consult Oracle/SQL teams for design and to ensure optimal performance, HA/DR replication, backup discipline, and failover readiness.

2. Implement control over vendors and partners to ensure quick operational support, strict adherence to SLA for effective collaboration

3. Own core DFS system operational and performance KPI. Define cross functional KPI and performance record-keeping for KPI calculation.

• IT security, Governance & Compliance

1. Enforce application/server/network hardening across internal and vendor environments.

2. Ensure all partners are compliant with Bangladesh Bank MFS guidelines and industry standard security framework.

3. Lead joint cybersecurity drills, vulnerability management, and incident response activities with vendors.

• Monitoring, Incident Management & Command Center

1. Operate and own the 24×7 Command Center with integrated vendor escalation protocols ensuring immediate response.

2. Lead structured incident response with vendor war rooms, RCA exercises, and closure of action items.

3. Guide DR/BCP strategy and coordinate with partners for simulation testing, site failover drills, and crisis readiness.

• Partner & Vendor Management

1. Own all technology-related vendor relationships including core DFS provider, network providers, cloud partners, database vendors, IT security vendors, and monitoring service providers from operation perspective.

2. Define, negotiate, and enforce strict SLAs, OLAs, KPIs ensuring measurable commitment to uptime, latency, and resolution timelines.

3. Conduct regular vendor performance reviews, quarterly business reviews (QBR), and compliance audits.

4. Establish escalation matrix and ensure 24×7 responsiveness from all partners.

5. Support capacity planning and future roadmap discussions with partners to support rapid growth.

•  Strategic Planning & Continuous Improvement

1. Define long-term modernization plans for automation, cloud maturity, observability, API security, and autonomous operations.

2. Build operational excellence programs including DevOps/SRE automation, partner-aligned improvement plans, and failure-mode analysis.

3. Provide MIS/Reports to CIO and management with insights on uptime, operational efficiency, RCA report, vendor performance, and operational risks.

• Provident fund,Medical allowance,Mobile bill,Weekly 2 holidays,Insurance
• Salary Review: Yearly
• Festival Bonus: 2