Head of Operations in the rank of Senior Assistant Vice President/ Vice President

Job Description

Title: Head of Operations in the rank of Senior Assistant Vice President/ Vice President

Company Name: Industrial and Infrastructure Development Finance Company Limited (IIDFC)

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Candidate should be Bachelors/Master's degree preferably in business discipline like Finance, Economics, Business Management etc. with professional qualification in banking and accounting from any recognized university.

Experience Requirements:
∎ At least 10 year(s)

Job Responsibilities:
∎ This role incorporates all aspects of contact with the Financial Institution (FI)'s customers through Customer Services, Service Quality, Cash management and managing the centralized back office function, which includes Trade Finance and Treasury operations, Clearing, Information Technology and Funds Transfer. The Head of Operations will report to the Managing Director and will be accountable and responsible for, among others to:
∎
∎ Act as a member of the FI's MANCOM, ALCO, and Human Resources Committees, take a proactive role in influencing policy and the strategic direction of the FI;
∎ Assume responsibility for the FI's entire service delivery for all customers and as part of the senior management team contribute to the achievement of annual business plans and strategic objectives;
∎ Develop new and improved Service Delivery channels and any other additional channels that may be developed, which meet the needs of the FI customers to ensure that the FI remains competitive;
∎ Put in place an MIS system that will enable continuous tracking of the department's performance, monitoring of customer satisfaction and provision of management reports;
∎ Identify and develop new business locations and improve alternative service delivery channels to meet the needs of FI customers and ensure the FI remains competitive;
∎ Organize, develop and maintain front office operations and support structure, staffed by high caliber and well-motivated staff utilizing efficient, relevant and comprehensive processes to achieve superior delivery of customer service at all times;
∎ Manage FI's exposure to external and internal risks at the service delivery front, including but not limited to adherence to procedures, optimum cash management within set limits, and physical security of FI staff and assets;
∎ Manage a business continuity plan for service delivery;
∎ Manage projects within budgets, set timeliness and with required effectiveness and efficiency;
∎ Put in place a quality management system of international standards that ensures service quality;
∎ Continuously review services provided at the branch to ensure that customers receive services efficiently;
∎ Monitor the activities of key competitors to ensure that the FI is in a position to respond appropriately to protect existing business and generate new business

Additional Requirements:
∎ Minimum 10 (Ten) years of working experience with any reputed NBFI/Bank.
∎ Full awareness and appreciation of profit dynamics in Financial Institution.
∎ Experience, awareness and appreciation of all aspects of balance sheet management.
∎ Proven leadership and people management skills with a high level of commitment and enthusiasm.

Salary:
∎ Attractive compensation package with continuous training facilities and prospects of career progression await for the really deserving candidates.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 29 Aug 2021

Company Information:
∎ 22 Aug 2021
∎ Industrial and Infrastructure Development Finance Company Limited (IIDFC)
∎ Address : Chamber Building (2nd, 6th & 7th Floor), 122-124, Motijheel C/A, Dhaka-1000
∎ Web : http://www.iidfc.com/
∎ Business : IIDFC - an active player in the Financial Market is a non-bank financial institution promoted by ten banks both from public and private sector, three insurance companies and Investment Corporation of Bangladesh (ICB).

Category: Bank/Non-Bank Fin. Institution

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