Head of Operations

Job Description

Title: Head of Operations

Company Name: Agora Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduate, preferably Business or Management Graduate or MBA.

Experience Requirements:
∎ At least 10 year(s)
∎ The applicants should have experience in the following business area(s): Manufacturing (FMCG), Retail Store, Super store

Job Responsibilities:
∎ Strategy and Planning
∎ Plan, develop and implement the strategy for operation management and development to achieve organizational performance (ABP) plans within agreed budgets and timescales (covering relevant areas of operation - e.g. NSV, GP, EBITDA, EBIT, Merchandising, Administration, Guest Service, and Inventory Management, etc.).
∎ Ensure continuous Maintain awareness and knowledge of contemporary operational development theory and methods and provide suitable interpretation to directors, managers, and staff within the organization.
∎ Develop appropriate and sustainable Market Intelligence Channels to obtain best practices of retail operations (local and global arena), competitor activities and initiatives, pricing strategy, and communicate this to relevant departments in the Company so that the Company can devise its own strategy.
∎ Design, develop, and implement an ideal Operation Organization Structure to manage the economy of scale while ensuring optimization of the Operation Force.
∎ Operational/Professional/Business
∎ Ensure achievement of NSV as per agreed business plan (ABP) or beyond expectations.
∎ Ensure to manage and control the OPEX and other expenditure as per agreed business plan (ABP) and/or budget and beyond expectations
∎ Ensure effective control of inventory management to reduce financial loss.
∎ Plan and implement 100% accuracy in receiving inventory with respect to quality, quantity, and compliance of all related processes and procedures.
∎ Plan and implement outlet merchandising, planogram, and customer traffic flow so as to maximize sales, appearance, image, and ergonomics for guests and employees.
∎ Ensure continuous development of guest service beyond expectations.
∎ Plan and implement activities in alignment with organizational requirements for health and safety, legal stipulations, environmental policies, and general duty of care.
∎ Establish and maintain appropriate systems for measuring necessary aspects of operational management and development
∎ Monitor, measure, and report on operational issues, opportunities, and development plans and achievements within agreed formats and timescales
∎ Budget Management
∎ Prepare Operations annual budget and ensure expenditures are properly documented, budgeted, and approved in line with Company requirements, and regularly carry out budget controls and cost projections during the year in order to ensure the availability of funds and avoid budget overspending.
∎ Stakeholder Management and Management Reporting
∎ Maintain active contact and communication with key business stakeholders and provide advice and consulting to the Company management on business matters having Operational implications, in order to achieve competitive advantage and facilitate business development.
∎ Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of operation development, and to ensure they are fully informed of operational objectives, purposes, and achievements
∎ Compliance, QMS, and Risk Management
∎ Ensure implementation, adherence, and monitoring the effectiveness of Operations, Human Resources & Administration, Compliance and QMS processes and procedures so that all related risks are minimized or neutralized.
∎ People Management
∎ Lead, guide, and develop team members by communicating company and functional direction, agreeing and defining accountabilities and performance objectives, providing feedback on performance, and identifying and supporting personal and career development.
∎ Develop a Core Team focusing on leadership pipeline and succession planning to minimize the risk of talent shortage.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Minimum 10-15 years working experience in retailing function is required and at least 05 Years as Head of Department
∎ Good communication & interpersonal skills
∎ Leadership & team building qualities,
∎ Analytical ability,
∎ Proactive and hardworking.
∎ Experienced in planning & driving E-commerce related activities will be an added advantage.

Salary: Negotiable

Compensation & Other Benefits:
∎ Contributory Provident Fund
∎ Profit Bonus
∎ Gratuity
∎ Insurance
∎ Earned Leave
∎ Performance Bonus
∎ Two Festival Bonuses
∎ Yearly Increment
∎ Hospitalization Benefit etc. as per company policy

Application Deadline: 13 Sep 2020

Company Information:
∎ 7 Sep 2020
∎ Agora Limited

Category: Production/Operation