Head of Credit and Collection Management
Job Description
Title: Head of Credit and Collection Management
Company Name: Banglalink
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree in business or another relevant field
Experience Requirements:
∎ 10 to 15 year(s)
Job Responsibilities:
∎ Lead postpaid bill collection & credit management policies & processes for on time collection of postpaid dues and protecting company from any possible bad debt
∎ Monitoring the accounts receivable portfolio for trends and warning signs, through direct management of postpaid credit terms
∎ Assess the creditworthiness of customers and make recommendations regarding credit limits and payment terms to B2B & B2C postpaid product managers
∎ Handle customer disputes related to postpaid invoices and payments, working towards quick resolution while maintaining positive customer relations
∎ Join forces with sales team and customers to establish and monitor payment plans for those experiencing financial difficulties, aiming to recover outstanding debts while maintaining customer goodwill
∎ Collaborate with sales and legal team to initiate due processes against delinquent postpaid cases when necessary, following company guidelines
∎ Lead and manage Debt Write-off policy and arrange timely write-off of select debts that meet all criteria of the write-off policy
∎ Stay updated on industry best practices and emerging trends in postpaid credit control, actively seeking opportunities to improve processes and strategies
∎ Prepare and assist with credit control audits, regulatory compliance, and external audits as required by internal and external stakeholders
∎ Develop and refine credit risk models and scoring systems to enhance the accuracy of credit assessments and use it to enhance the visibility of changing risk profiles for individuals to corporate market and guide decisions
∎ Review, revise and implement timely and effective credit and collection performance reporting system with insightful metrics and actionable information
∎ Digitize credit, collection & retention journeys that are real time and most simple to promote trust and convenience for customers as per company's digital ambition
∎ Drive continual automation, efficiency and effectiveness for postpaid back-office activities, invoice / electronic invoice distribution and payment processes
∎ Participate in cross-functional projects and initiatives that impact credit control and ensure the developments are supportive of postpaid credit & collection objective
∎ Build and maintain most agile and customer obsessed frontline team who will be part of postpaid collection and retention activities by ensuring required trainings, processes and systems are in place for the frontline
Additional Requirements:
∎ Bachelors degree in business or another relevant field
∎ 08+ years total relevant experience including experience of managing a large team
∎ Required Capabilities- Demonstrated ability to formulate and execute business strategy to meet the strategic needs of an organization as a P&L leader of any discipline
∎ Extensive experience in cross-functional collaboration to define and optimize processes, value chain, customer journeys with proven effect realizations
∎ Analytical and critical thinker that is data driven. Turns data into action, uses strong project management skills to drive the continuous business performance improvement
∎ Experience or examples of applying customer research, insights, and analysis to large scale change management projects preferably in similar field / industry
∎ Well versed in digital technologies, adopting new technologies and maximizing their impact on own domain and in change management
∎ Knowledge or experience of customer credit control practices and policy developments in telecom industry or other field where application of client rating is required
∎ Experience of leading business processes of any discipline where risk assessment is critical part of the business decisions
∎ Experience on CVM & Retention activities, personalized & contextual marketing practices in Telecom, FMCG or similar industry
∎ Telecom Postpaid Product Management experience of any capacity will be a plus point
∎ Understanding of Telecom / MNO financial practices and reporting will be preferred
∎ Aptitude for learning new technology, advance tools to improve process efficiency and customer experience. Previous examples of leading Process Automations (e.g. use of RPA) will be preferred
∎ Understanding of NPS, CSAT or other customer satisfaction measurement practices
∎ Person with disability are encouraged to apply
Salary: (Monthly)
Compensation & Other Benefits:
∎ As per Company Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 Nov 2023
Company Information:
∎ 15 Nov 2023
∎ Banglalink
∎ Address : Tigers' Den, Plo 4, SW (H) Gulshan Avenue, Gulshan, Dhaka-1212
∎ Business : Wireless Telecommunication
Category: Marketing/Sales
:
Deadline Expired on 28th Nov 2023
More jobs of Banglalink
Similar Jobs
Keywords:
bd job, bd job bangladesh, bd job bd, bd jobs bd, bdbd jobs, bdesh job, bdjob, bdjobs bangla, bdjobs bangladesh, bdjobs of bangladesh, all job, all jobs, all jobs teletalk, bd govt job, bd job circular, bd job today, bdjob circular, bdjobs circular, bdjobstoday com, brac ngo career, electronic recruiting, government bd jobs, govt job circular, govt job circular 2024 bangladesh, govt jobs in bangladesh, jo bs, job circular, job circular 2024, job circular2024, jobs circular 2024, sign in bd jobs, teletalk jobs, teletalkjob, www bd jobs, www bdjob com bd, www bdjobs bd, www bdjobstoday com, all government job circular, all government job circular 2024, all government jobs, all government recruitment, all govt job circular, all govt job circular 2024, all govt recruitment, all job circular, all job circular 2024, all job login, all jobs account, all jobs circular 2024, all jobs login, alljobs teletalk com bd, bangla job circular, bangla job news, bangla job newspaper, bangladesh all job, bangladesh job circular, bangladesh job circular 2024, bangladeshi job website, banglalink career, banglalink job, bank job circular, bd all job, bd application, bd driver job, bd government job circular, bd government job circular 2024, bd govt job bdgovtjob net, bd govt job circular 2024, bd govt jobs circular, bd job app, bd job chittagong, bd job dhaka, bd job garments, bd job in khulna, bd job news bangla, bd job newspaper, bd job rajshahi, bd job site, bd job sylhet, bd job vacancy, bd job's com, bd jobs apply online, bd jobs chittagong, bd jobs circular 2024, bd jobs dhaka, bd jobs in garments, bd jobs today dhaka, bd jobs today ngo, bd jobs website, bd jobscom, bd online job for students, bdjob account, bdjob today, bdjobs account create, bdjobs brac, bdjobs com limited, bdjobs com online job posting, bdjobs govt, brac job, brac jobs circular, brac ngo job, canadian job bank, career at walton, career in bangladesh, dc office job circular 2024, dhaka work, driving job in bangladesh, eastern bank job openings, ebl bank career, freelancing bd, freelancing from bangladesh, freelancing in bangladesh, gov all job, government government job, government j, government jobs 2024, government jobs 2024, government jobs circular 2024, government jobs government jobs, government's job, govt govt jobs, govt j, govt job circular 2022, govt job circular 2024 bangladesh, govt job job, govt jobs 2024, govt jobs circular 2024, govtjobs 2024, home work job, jamuna group job circular, job bank, job bank job bank, job bank jobs, job bd gov, job circular 2024 bangladesh, job in dhaka, job in dhaka city, job in khulna, job in rajshahi, job in sylhet, job in sylhet city, job news, job news in bd, job news today, job newspaper, job newspaper bangladesh, job newspaper today, job offer in bangladesh, job opportunity in bangladesh, job portal in bangladesh, job site in bangladesh, jobs in bangladesh, jobs in chittagong, jobs in garments, jobs in ngo, jobs in rajshahi city, jobs teletalk, jobs un, jobsite bangladesh, largest job site of bangladesh, largest jobsite in bangladesh, latest job circular, my bd jobs, my bdjobs, new government job circular, new govt job circular, new govt job circular 2024, new job circular, new job circular 2024, new jobs circular 2024, ngo development, ngo job circular, ngo job circular 2024, ngo jobs in bangladesh, online job bd, online job in bangladesh, online jobs for students in bangladesh, online jobs online, part time job in dhaka, pharmaceutical job circular, recent government job circular, recent govt job circular, recent job circular, recent job circular 2024, recent ngo job circular, teletalk all job, teletalk job circular, teletalk job portal, today bd job circular, today job circular in bangladesh, today jobs circular, un jobs in bangladesh, walton job circular, work jobs, www bd job circular 2024, www bdjobs com 2024, www bdjobstoday com 2022, www job bd com, www jobs bd com, www teletalk com bd job circular, all bd job circular 2024, all govt job bd, all govt job circular 2022, all job circular 2022, all job circular in bangladesh, all teletalk jobs, alljobs by teletalk, alljobs circular bd, alljobs teletalk bd, australia job site, australia job vacancy, bangla cyber job, bangla job cyber, bangla jobs, bangladesh cyber, bangladesh freelancing site, bangladesh government job, bangladesh govt job circular, bangladesh govt job circular 2024, bank careers, bd govt circular, bd govt job circular 2021, bd govt job circular 2022, bd govt job news, bd govt job today, bd govt jobs 2024, bd job circular 2022, bd job com today, bd job cyber, bd job gov, bd job gov bd, bd job news today, bd job teletalk, bd jobs gov bd, bd jobs government, bd jobs teletalk, bd new job circular, bd teletalk job, bd work, bdgovt job, bdjobs teletalk, bdjobstoday company, call center job, canada job vacancy, career jobs, carers jobs, company job, corporate jobs, ctg jobs, cyber bangla job, cyber jobs, data entry jobs from home in bangladesh, data entry jobs in bangladesh, data entry jobs online bangladesh, easy jobs, finance job, gov job circular in bangladesh, government job apply, government job bangladesh, government job circular bd, government job circular in bangladesh, government job circular today, government jobs 2022, government jobs bd, government jobs com, govt bd job circular 2024, govt job apply, govt job circular 2022 bangladesh, govt job list in bangladesh, govt job news bd, govt jobs com, govt vacancy today, hot jobs, international job sites, international jobs, international jobs in bangladesh, international ngo jobs in bangladesh, jago jobs, jagojobs, job advertising, job circular 2022, job hunter sites, job in australia, job in security guard, job listing, job listing websites, job offers, job opportunities, job opportunities in canada, job opportunities in japan, job portal, job posting, job site, job sites online, job vacancies, job website, jobs 2024, jobs cyber, jobs in canada, jobs online, jobs today, latest govt job circular, my job, my jobs, need job, new government jobs, new government jobs 2024, new govt jobs 2024, new job circular 2022, new job circular in bangladesh, new jobs, new jobs 2024, news govt job, ngo jobs today, office assistant job, office jobs, online job application, online job bd at home for students in bangladesh, online job work from home, online jobs home, online jobs work from home in bangladesh, online work from home in bangladesh, part time job in bangladesh, part time jobs for students in dhaka, plan international jobs, private company job, private job, recent govt job circular 2024, recent job circular 2022, site jobs, student job bd, student part time job in bangladesh, supervisor job, teletalk bd jobs, teletalk govt job, teletalk job account, teletalk job apply, teletalk job bd, today government job, today govt job circular, today govt jobs, top 10 government job in bangladesh, work bd, work for home online, work from home jobs dhaka, work from home jobs in bangladesh, work fromhome, work online jobs, www all job teletalk com bd, www gov job com, www government job, www job gov bd, , bd job bangladesh, all jobs teletalk, bd govt job, bd job circular, bd job today, brac ngo career, govt job circular, job circular, teletalk jobs, bangla job circular, bangladesh all job, bd job chittagong, bd job dhaka, bd job in khulna, bd job rajshahi, bd job sylhet, career at walton
