Hardware Support Executive

Job Description

Title: Hardware Support Executive

Company Name: Retail Solution

Vacancy: 1

Age: 22 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 5 years
• Freshers are also encouraged to apply.

• Bachelor of Science (BSc) in Electrical & Electronic Engineering
• Diploma

• 2 to 5 years
• Freshers are also encouraged to apply.

• Age 22 to 35 years

Required Skills & Experience

• 2–5 years in hardware support, field service, or retail tech environments.
• Hands-on experience with POS systems, peripherals, networking basics (LAN/WAN), and device imaging.
• Basic understanding of Windows OS, Linux basics, or Android device management.
• Comfortable working in field environments with dynamic schedules.
• Solid communication skills for interfacing with store staff and internal teams.

Role Overview: You’ll own frontline technical operations for our retail hardware ecosystem — POS terminals, barcode scanners, printers, network peripherals, and in-store digital devices. Your mission: ensure zero-downtime retail operations through precise troubleshooting, fast resolution, and proactive maintenance.  

Key Responsibilities

• Diagnose, repair, and maintain retail hardware including POS systems, scanners, printers, cash drawers, tablets, routers, and in-store IoT devices.

• Perform on-site installation, configuration, testing, and calibration of hardware at client retail locations.

• Execute root-cause analysis for recurring technical failures; recommend structural fixes rather than patchwork solutions.

• Handle L1/L2 technical support tickets with SLA discipline - remote and on-site.

• Maintain accurate logs of repairs, replacements, and service activities.

• Coordinate with OEMs, vendors, and internal engineering teams for escalations or component-level fixes.

• Conduct preventive maintenance visits and routine health checks to minimize breakdowns.

• Train store staff on safe hardware usage, troubleshooting basics, and best practices.

• Ensure compliance with cybersecurity, safety, and data-handling standards during service activities.

Competitive salary and benefits. Full subsidized lunch. Yearly 2 festival bonuses. Opportunities for professional growth and skill development. Collaborative and creative work environment.