Guest Relations Executive (GRE)

Job Description

Title: Guest Relations Executive (GRE)

Company Name: Capita Group

Vacancy: 01

Age: 20 to 35 years

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Group of Companies

• HSC
• Bachelor of Science (BSc)
• A Level

• 1 to 4 years
• The applicants should have experience in the following business area(s): Group of Companies

• Age 20 to 35 years

Skills:

• Exceptional communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment while maintaining a high level of professionalism.
• Ability to provide personalized service and handle client inquiries with tact and professionalism.
• A passion for delivering excellent customer service in a luxury setting.
• Knowledge of grooming services and products is advantageous but not required.

1. Guest Engagement:

• Welcome all guests with warmth and professionalism upon arrival.

• Provide detailed information about grooming services, memberships, and luxury products.

• Assist clients in scheduling appointments, ensuring they are matched with the appropriate service providers.

2. Customer Service Excellence:

• Address and resolve guest inquiries and concerns promptly and effectively.

• Ensure a high level of client satisfaction throughout their visit, offering personalized services where possible.

• Continuously follow up with clients to ensure their needs and expectations are met.

3.  Appointment Management:

• Manage appointment bookings and the daily schedule for the grooming team.

• Maintain accurate records of guest preferences, ensuring seamless future visits.

4. Product & Service Promotion:

• Proactively promote premium grooming products and services, making personalized recommendations based on client needs.

• Upsell and cross-sell services such as haircuts, shaves, and bespoke grooming packages.

• Educate guests on the benefits of exclusive grooming products, including skincare, hair care, and shaving items.

5. Maintaining Guest Loyalty:

• Develop strong relationships with returning clients and ensure they receive VIP treatment during each visit.

• Encourage participation in loyalty programs and special offers, promoting guest retention.

6. Customer Feedback:

• Collect and record guest feedback on their experience.

• Work with the management team to address any service improvements or guest concerns.

• Use feedback to ensure continuous improvement in guest experience.

7. Operational Support:

• Ensure that the grooming environment is clean, organized, and aligned with Truefitt & Hill’s luxurious image.

• Support inventory management for grooming products and ensure they are available for guests to purchase.

• Assist in maintaining high standards of service in all areas, including hygiene, professionalism, and overall presentation.

• T/A,Mobile bill,Performance bonus,Over time allowance
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

As per Company Policy