GM - Customer Relation & Marketing Brand Promotion

Job Description

Title: GM - Customer Relation & Marketing Brand Promotion

Company Name: Pushpodhara Properties Ltd.

Vacancy: 1

Age: 38 to 50 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 15 to 20 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Multinational Companies, Real Estate, Group of Companies, Developer

• Master of Business Administration (MBA) in Marketing

• 15 to 20 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Multinational Companies, Real Estate, Group of Companies, Developer

• Age 38 to 50 years

• Minimum 5 years in a senior leadership role.

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities

• Strategic thinking and problem-solving skills

• Expertise in brand management and digital marketing

• Customer-centric mindset·

• Strong analytical and decision-making ability·

• Ability to work under pressure and meet deadlines·

• Strong network with media and marketing agencies·

• Proficiency in CRM software and marketing tools.

Pushpodhara Properties Ltd. is a progressive real estate development company with a strong presence in the industry. Along with its sister concerns—Pushpodhara Housing Ltd., Pushpo Homes Ltd., Golden Eye Developers Ltd., Business Technology Marketing Ltd. (BTM), and Bay Icon International Hotel & Resort Ltd.—the group has successfully completed several remarkable projects across the country. With a dynamic working environment, a strong corporate culture, and consistent business growth, the company is currently expanding its operations.

As part of this expansion, we are inviting applications from dynamic and capable professionals for the position of GM - Customer Relation and Marketing Brand Promotion for one of its concerns, Bay Icon International Hotel & Resort Ltd.:

Job Responsibilities:

• Develop and implement customer relationship strategies to improve satisfaction, retention, and loyalty.

• Oversee customer service operations, including inquiries, complaints, and after-sales support.

• Ensure timely resolution of customer issues and maintain high service standards.

• Establish CRM systems and monitor customer feedback, satisfaction surveys, and service KPIs.

• Maintain strong relationships with clients, investors, and stakeholders

• Develop and execute brand positioning and communication strategies aligned with company goals.

• Ensure consistency of brand identity across all marketing channels and project communications.

• Monitor market trends and competitor activities to refine brand strategies.

• Lead brand-building initiatives to enhance corporate reputation and visibility.

• Plan and oversee integrated marketing campaigns (digital, print, outdoor, events, PR).

• Coordinate with sales teams to ensure alignment of marketing initiatives with sales targets.

• Manage corporate communications, media relations, and public relations activities.

• Oversee content development including brochures, websites, social media, and advertisements.

• Design and implement customer journey and experience improvement initiatives.

• Supervise handover processes, documentation, and post-sales engagement.

• Ensure high-quality service delivery throughout the customer lifecycle.

• Lead, mentor, and develop CRM and marketing teams.

• Set departmental goals, KPIs, and performance benchmarks.

• Foster a customer-centric culture within the organization.

• Prepare annual marketing and CRM plans and budgets.

• Analyze campaign performance, customer data, and ROI metrics.

• Provide regular reports to top management with actionable insights.

• Manage relationships with advertising agencies, media partners, and vendors.

• T/A,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

Attractive salary package with other admissible benefits as per company policy