GM- Branding, Promotion & Customer Relations

Job Description

Title: GM- Branding, Promotion & Customer Relations

Company Name: Pushpodhara Properties Ltd.

Vacancy: 1

Age: 45 to 55 years

Job Location: Dhaka

Salary: Tk. 100000 - 200000 (Monthly)

Experience:

• 15 to 20 years
• The applicants should have experience in the following business area(s): Multinational Companies, Real Estate, Group of Companies, Developer

• Master of Business Administration (MBA)

• 15 to 20 years
• The applicants should have experience in the following business area(s): Multinational Companies, Real Estate, Group of Companies, Developer

• Age 45 to 55 years
• Only Male

• At least 5 years in a senior management position in Branding, Promotion, Corporate Communications, or Customer Relations.

• Experience in the Real Estate industry will be highly preferred.

• Proven experience in managerial or supervisory capacity.

• Strong leadership and strategic planning skills.

• Excellent communication, presentation, and interpersonal abilities.

• Sound knowledge of branding, digital marketing, CRM, and integrated marketing communications.

• Strong negotiation and stakeholder management skills.

• Ability to analyze market trends and customer behavior.

• Excellent project management and organizational skills.

• Proficiency in Microsoft Office and marketing analytics tools.

• Strong network with media and marketing agencies·

• Proficiency in CRM software and marketing tools

With a vision to become a leading destination in the hospitality industry, Bay Icon International Hotel & Resort Ltd. a concern of Pushpodhara Properties Ltd. values professionalism, innovation, integrity, and teamwork. The company offers a dynamic work environment, opportunities for career growth, and continuous professional development for its employees.

Join our team and be a part of an organization dedicated to excellence in hospitality and customer service. We are inviting applications from dynamic and capable professionals for the position of General Manager – Branding, Promotion & Customer Relations

Responsibilities:

• Develop and implement customer relationship strategies to improve satisfaction, retention, and loyalty.

• Oversee customer service operations, including inquiries, complaints, and after-sales support.

• Ensure timely resolution of customer issues and maintain high service standards.

• Establish CRM systems and monitor customer feedback, satisfaction surveys, and service KPIs.

• Maintain strong relationships with clients, investors, and stakeholders

• Develop and execute brand positioning and communication strategies aligned with company goals.

• Ensure consistency of brand identity across all marketing channels and project communications.

• Monitor market trends and competitor activities to refine brand strategies.

• Lead brand-building initiatives to enhance corporate reputation and visibility.

• Plan and oversee integrated marketing campaigns (digital, print, outdoor, events, PR).

• Coordinate with sales teams to ensure alignment of marketing initiatives with sales targets.

• Manage corporate communications, media relations, and public relations activities.

• Oversee content development including brochures, websites, social media, and advertisements.

• Design and implement customer journey and experience improvement initiatives.

• Supervise handover processes, documentation, and post-sales engagement.

• Ensure high-quality service delivery throughout the customer lifecycle.

• Lead, mentor, and develop CRM and promotion teams.

• Set departmental goals, KPIs, and performance benchmarks

• Foster a customer-centric culture within the organization.

• ·         Prepare annual branding, promotion and CRM plans and budgets.

• Analyze campaign performance, customer data, and ROI metrics.

• Provide regular reports to top management with actionable insights.

• Manage relationships with advertising agencies, media partners, and vendors.

• Coordinate with internal departments (Sales, Engineering, Finance, Legal) for smooth operations.

• T/A,Tour allowance,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

Attractive salary package with other admissible benefits as per company policy