General Manager

Job Description

Title: General Manager

Company Name: Unique Hotel & Resorts Ltd (The Westin Dhaka)

Vacancy: 01

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-03-25

Application Deadline: 2026-04-08

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Experience & Background

• Proven experience as a General Manager in limited or full-service properties

• Willingness to work flexible hours, including weekends, holidays, and late nights

• Demonstrated progressive career growth with consistent high performance in the hospitality industry

Core Responsibilities

1. Business Strategy

Development

• Monitor industry trends and competitor performance

• Identify new business opportunities and develop strategic plans

• Align property goals with corporate and brand strategies

Execution

• Implement business plans to drive guest satisfaction, profitability, and market share

• Hold leadership team accountable for results

• Evaluate performance and refine strategies continuously

2. Sales & Marketing

• Collaborate with Sales & Marketing to drive revenue growth

• Identify and pursue new business opportunities

• Ensure alignment with brand strategies and maximize demand generation tools

• Enhance guest experience through seamless booking and service

3. Talent Management

• Build and lead a high-performing Executive Committee

• Provide coaching, feedback, and development opportunities

• Drive succession planning and organizational capability

• Ensure strong teamwork, processes, and employee engagement

4. Business Analysis

• Analyze financial, operational, and customer data

• Monitor market share, profitability, and engagement metrics

• Use insights to improve performance and guide decision-making

5. Employee & Labor Relations

• Foster a fair, respectful, and open work environment

• Maintain strong employee engagement and communication

• Ensure competitive compensation and recognize employee achievements

6. Revenue Management

• Develop pricing and revenue strategies aligned with market conditions

• Optimize occupancy, RevPAR, and profitability

• Control labor and operational costs

7. Owner Relations

• Maintain strong communication with property owners

• Provide performance insights and strategic recommendations

• Balance owner expectations with brand standards

8. Customer & Public Relations

• Engage with guests to gather feedback and improve service

• Ensure service excellence and quick resolution of issues

• Build strong community presence and brand reputation

9. Compliance & Quality Assurance

• Ensure adherence to legal, safety, and brand standards

• Conduct audits and regular inspections

• Maintain high-quality property conditions and service delivery

Management Competencies

Leadership

• Professionalism, integrity, and strong executive presence

• Effective decision-making and problem-solving

• Strong communication and presentation skills

• Innovation and adaptability

Execution

• Strong planning and organizational skills

• Results-driven mindset

• Ability to lead and collaborate with teams

Relationship Building

• Build trust with employees and stakeholders

• Maintain strong customer relationships

• Engage actively with the local community

• Promote diversity and inclusion

Talent & Organizational Development

• Develop employees through coaching and feedback

• Strengthen organizational structure and capability

Business & Technical Expertise

• Strong understanding of hotel operations across all departments

• Solid business and financial acumen

• Knowledge of sales, marketing, and revenue management

• Effective resource and capital management