General Manager (GM)

Job Description

Title: General Manager (GM)

Company Name: SkyLawn Hotel, Restaurant & Conference Center

Vacancy: 1

Age: At least 25 years

Job Location: Rangpur

Salary: Negotiable

Experience:

Published: 2026-09-01

Application Deadline: 2026-09-30

Education:

• Bachelor’s/Master’s degree in Hotel Management, Hospitality Management, Business Administration or a relevant discipline.

• Professional diploma or training in Hotel/Hospitality Management will be considered an advantage.

• Age At least 25 years

Experience:

• 5–8 years of relevant experience in hotel, hospitality or related service-sector operations.

• Candidates with 2–3 years of experience in a managerial or leadership role will be preferred.

• Experience in managing multiple departments and leading a diverse team will be an advantage.

Required Skills & Competencies:

• Strong understanding of hotel operations and business management.

• Strategic planning and business development.

• Revenue, budgeting and cost management.

• KPI and performance monitoring.

• Team leadership and people management.

• Guest service and customer relationship management.

• Problem-solving and practical decision-making.

• SOP development and process improvement.

• Negotiation and stakeholder management.

• Knowledge of basic financial and operational reporting.

• Familiarity with Hotel Management/PMS Software.

• Good working knowledge of MS Office.

• Strong communication skills in Bangla and English

Personal Attributes:

• Strong leadership and people-management skills.

• Professional, responsible and trustworthy.

• Business-minded and result-oriented.

• Able to take ownership and make decisions when necessary.

• Calm and effective under pressure.

• Good interpersonal and communication skills.

• Guest-focused and committed to maintaining service standards.

• Willingness to work as part of a management team

Job Summary:

Sky Lawn Hotel, Restaurant & Conference Center is looking for an experienced and resultoriented General Manager (GM) to lead the overall operations of the hotel. The selected candidate will be responsible for ensuring smooth day-to-day operations, maintaining service quality, improving guest satisfaction, and supporting the overall growth and profitability of the business.

The role requires a strong leader who can effectively manage different departments, develop people, control operational costs, identify business opportunities, and work closely with the management team to achieve organizational goals.

Key Responsibilities:

• Oversee the day-to-day operations of the hotel and ensure smooth coordination among all departments.

• Develop and implement business strategies to improve revenue, profitability and overall business performance.

• Monitor sales, revenue, expenses and operational costs and take appropriate actions when required.

• Set departmental targets and regularly review performance against agreed KPIs.

• Lead, guide and motivate department heads and team members to maintain a professional and productive work environment.

• Ensure high standards of guest service and respond effectively to guest feedback and service-related issues.

• Develop, implement and regularly review SOPs and operational processes.

• Ensure compliance with company policies, applicable laws, safety requirements and industry standards.

• Review operational and financial reports and use relevant information to support management decisions.

• Develop and maintain good relationships with corporate clients, guests, business partners and other stakeholders.

• Identify new business opportunities and contribute to the hotel's sales, marketing and business development activities.

• Prepare regular operational and performance reports for the management.

• Coordinate with HR and other departments regarding staffing, performance, discipline and employee development.

• Handle important administrative and operational matters and take timely decisions when required.

Salary: Negotiable (Salary will be discussed based on the candidate’s experience, skills and suitability for the position.)