Job Description
Title: General Manager (GM) - Operations & Management
Company Name: Axzone International Tours and Travels Ltd
Vacancy: --
Location: Dhaka (Nikunja)
Experience:
∎ At least 10 years
∎ The applicants should have experience in the following business area(s):Travel Agent
Published: 16 Jun 2025
Education:
∎ Bachelor/Honors, Masters in any discipline
∎ Bachelor’s or Master’s degree in Business Management, Tourism, Hospitality, or a related field.
Requirements:
Additional Requirements:
∎ 10+ years of experience in the travel and tourism industry, with at least 3 years in a leadership role.
∎ Strong understanding of travel operations, ticketing, holiday packages, overseas and manpower recruitment and transport logistics.
∎ Excellent leadership, problem-solving, and decision-making skills.
∎ Ability to work in a fast-paced, customer-focused environment.
∎ Proficiency in travel technology, GDS systems, and CRM tools.
∎ Experience working with international travel agencies and vendors.
∎ Knowledge of multiple languages is an advantage.
∎ Strong digital marketing and business development skills.
∎ 10+ years of experience in the travel and tourism industry, with at least 3 years in a leadership role.
∎ Strong understanding of travel operations, ticketing, holiday packages, overseas and manpower recruitment and transport logistics.
∎ Excellent leadership, problem-solving, and decision-making skills.
∎ Ability to work in a fast-paced, customer-focused environment.
∎ Proficiency in travel technology, GDS systems, and CRM tools.
∎ Preferred:
∎ Experience working with international travel agencies and vendors.
∎ Knowledge of multiple languages is an advantage.
∎ Strong digital marketing and business development skills.
∎
Responsibilities & Context:
∎ Oversee the end-to-end operations of the travel and tour business.
∎ Develop and implement operational policies, processes, and best practices.
∎ Ensure smooth coordination between departments (Sales, Customer Service, Logistics, and Finance).
∎ Optimize tour packages, itineraries, and service delivery for maximum efficiency.
∎ Ensure compliance with travel regulations, licensing, and industry standards.
∎ Expansion and market growth
∎ Identify opportunities for business expansion and revenue growth.
∎ Develop partnerships with airlines, hotels, transport providers, and tourism boards.
∎ Monitor market trends and competitor activities to maintain a competitive edge.
∎ Lead digital transformation efforts to enhance customer experience.
∎ Ensure high levels of customer satisfaction through service quality.
∎ Address and resolve customer complaints efficiently.
∎ Implement feedback mechanisms to improve service offerings.
∎ Oversee budgeting, cost control, and financial reporting.
∎ Optimize operational costs while ensuring service quality.
∎ Work with the finance team to forecast revenue and manage pricing strategies.
∎ Proven ability to lead, train, and manage high performance team.
∎ Strong B2b sales and corporate partnerships.
∎ Set performance targets and monitor KPI for teams.
∎ Recruit and retain top talent in the travel industry.
∎ Job Context
∎ Axzon Tours and Travels is a leading Travel Agency in Bangladesh. The General Manager (GM) - Operations will be responsible for overseeing and optimizing the day-to-day operations of the company, ensuring efficiency, profitability, and customer satisfaction. This role requires strong leadership, strategic planning, and operational expertise to manage travel services, logistics, vendor relationships, and team performance.
∎ Key Responsibilities:
∎ 1. Operational Management:
∎ Oversee the end-to-end operations of the travel and tour business.
∎ Develop and implement operational policies, processes, and best practices.
∎ Ensure smooth coordination between departments (Sales, Customer Service, Logistics, and Finance).
∎ Optimize tour packages, itineraries, and service delivery for maximum efficiency.
∎ Ensure compliance with travel regulations, licensing, and industry standards.
∎ Expansion and market growth
∎ 2. Business Strategy & Growth:
∎ Identify opportunities for business expansion and revenue growth.
∎ Develop partnerships with airlines, hotels, transport providers, and tourism boards.
∎ Monitor market trends and competitor activities to maintain a competitive edge.
∎ Lead digital transformation efforts to enhance customer experience.
∎ 3. Customer Experience & Service Excellence:
∎ Ensure high levels of customer satisfaction through service quality.
∎ Address and resolve customer complaints efficiently.
∎ Implement feedback mechanisms to improve service offerings.
∎ 4. Financial Management:
∎ Oversee budgeting, cost control, and financial reporting.
∎ Optimize operational costs while ensuring service quality.
∎ Work with the finance team to forecast revenue and manage pricing strategies.
∎ 5. Team Leadership
∎ Proven ability to lead, train, and manage high performance team.
∎ Strong B2b sales and corporate partnerships.
∎ Set performance targets and monitor KPI for teams.
∎ Recruit and retain top talent in the travel industry.
Compensation & Other Benefits:
∎ Competitive salary + Performance-based incentives+ Mobile Bill
∎ Travel benefits, allowances, and bonuses
∎ Competitive salary + Performance-based incentives+ Mobile Bill
∎ Travel benefits, allowances, and bonuses
∎
Employment Status: Full Time
Job Location: Dhaka (Nikunja)
Company Information:
∎ Axzone International Tours and Travels Ltd
∎ House # 103, Level # 03, Suharwardy Avenue, Block # K, Sector # 10, Baridhara Diplomatic Zone
Address::
∎ House # 103, Level # 03, Suharwardy Avenue, Block # K, Sector # 10, Baridhara Diplomatic Zone
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 16 Jul 2025
Category: Hospitality/ Travel/ Tourism
