General Manager, Customer Service
Job Description
Title: General Manager, Customer Service
Company Name: US-Bangla Group
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA) in Business Administration
∎ Skills Required: Fluent In English, Leadership and Good Communication skill., liason, Microsoft Office Applications, Working under pressure
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Airlines, Hospitality Management, Travels and tourism
Job Responsibilities:
∎ Administer the entire activities of Customer Service Department
∎ Formulate policies of Customer Service Department as required for domestic and overseas stations
∎ Convey/implement all company policies as decided by the Management
∎ Monitor very closely overall activities of all local and foreign stations
∎ Prepare paper on Bilateral Agreement and ensure that the agreement is made on the interest of USBA
∎ Coordinate with IATA, ICAO and CAAB authority for better handling of Passenger and Cargo
∎ Ensure maximum utilization of manpower by giving guidelines to down level management
∎ Ensure proper training of all staff of the Department as required by CAAB and other agencies
∎ Look at all disciplinary cases and take necessary actions as per company rules
∎ Recommend leave of staff, and day to day financial vouchers for higher managements approval
∎ Prepare & update all kinds of Manuals
∎ Ensure proper required airport office space for all stations
∎ Coordinate with other agencies like customs, immigration, different embassy and other airlines in the interest of smooth operation of USBA flights
∎ Carry out other functions as assigned to him by MD from time to time
Additional Requirements:
∎ Age at most 50 years
∎ Only males are allowed to apply
∎ Age maximum 50 years
∎ Ability to maintain liaison with relevant authorities
∎ Should have good computer knowledge specially in Microsoft office
∎ Good writing ability in English.
∎ Ability to work under pressure.
∎ Leadership quality to lead the Customer Service team.
Salary:
∎ Negotiable
∎ Excellent package for the right candidate
Application Deadline: 21 Mar 2021
Company Information:
∎ 14 Mar 2021
∎ US-Bangla Group
∎ Address : House # 77, Sohrawardi Avenue, Baridhara Diplomatic Zone, Dhaka-1212.
∎ Web : www.us-bangla.com
∎ Business : Group of Companies (Airlines, Real Estate, Education, Medical, Leather Products, Electronics, Fashion, Courier/Air Express, Food Products, Media)
Category: Hospitality/ Travel/ Tourism
: No hardcopy CV will be accepted and kind of persuasion/reference will be treated as disqualification of the candidate.
Source: bdjobs.com
Deadline Expired on 21st Mar 2021
Similar Jobs
Restaurant manager/Shift manager
Doctor / Medical Officer
Food & Beverage Manager
Executive - Airport Service
Admission Officer
Visa Processing & Holidays
Chef
Operations Manager
Resort Manager
Travel Agency Reservation & Ticketing Executive
Night Auditor
DISTRICT TRAVEL AGENT
VISA/TRAVEL CONSULTANT.
Ticketing Agent
Cargo Manager
Assistant Restaurant Manager
Executive - Contact Centre
General Manager
Front Desk Executive
Manager (Ticketing & Reservation)
Air Ticket Reservation & Ticketing Officer
Facebook Group