Front Office Supervisor - 4 Star Boutique Hotel

Job Description

Title: Front Office Supervisor - 4 Star Boutique Hotel

Company Name: iNFINITY BEACH RESIDENCE

Vacancy: 01

Age: 25 to 32 years

Job Location: Cox`s Bazar

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 5 to 6 years
• The applicants should have experience in the following business area(s): Hotel, Resort, Motel

Graduation in any discipline

Graduation in Hotel Management will get priority

• 5 to 6 years
• The applicants should have experience in the following business area(s): Hotel, Resort, Motel

• Age 25 to 32 years
• Only Male

Job Location in Cox’s Bazar.

Excellent communication skills both in Bengali & English.

Non-smoker will get priority.

Capable to serve under pressure.

Dedicated, target-oriented, and self-motivated.

Polite with fervent attitude.

We are seeking a dynamic and experienced Front Office Supervisor with prior experience in a hotel or resort to join our team at our 4-Star Boutique Hotel in Cox's Bazar.

1) Supervise the daily operations of the Front Office, ensuring efficient check-in/check-out, reservations, room allocation, concierge, bell desk, and guest relations services.

2) Deliver exceptional guest service by managing guest inquiries, complaints, VIP arrivals, and special requests to ensure maximum guest satisfaction.

3) Lead, train, supervise, and evaluate Front Office staff while preparing duty rosters and maintaining high service standards.

4) Manage room inventory, reservations, occupancy, room readiness, upgrades, walk-ins, and overbookings in coordination with Housekeeping.

5) Ensure accurate guest billing, cash handling, revenue posting, account reconciliation, and daily financial reporting in accordance with hotel policies.

6) Coordinate with Housekeeping, Food & Beverage, Engineering, Security, Sales & Marketing, and other departments to ensure smooth hotel operations.

7) Ensure compliance with hotel SOPs, 4-star service standards, grooming policies, cleanliness requirements, and Front Office operational procedures.

8) Maintain compliance with health, safety, security, emergency procedures, company policies, and applicable Bangladesh Labor Laws.

9) Prepare and maintain daily operational reports, occupancy reports, guest feedback, incident reports, and other Front Office records.

10) Drive continuous improvement by monitoring service quality, implementing best practices, and supporting initiatives that enhance operational efficiency and guest satisfaction.

• Salary Review: Yearly
• Festival Bonus: 2

Based on industry practice.