Front Office Manager

Job Description

Title: Front Office Manager

Company Name: The Lifeline Lodge & Resort

Vacancy: 1

Age: 23 to 35 years

Job Location: Gazipur (Gazipur Sadar)

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Resort, Amusement Park

• Minimum Graduation in any discipline.

• Diploma in Hotel Management

• Educational Qualification will be relaxed for the more experienced candidates.

• At least 5 years
• The applicants should have experience in the following business area(s): Resort, Amusement Park

• Age 23 to 35 years

The Lifeline Lodge & Resort is a sister concern of Hundred Souls Limited.It is going to recruit Front Office Manager.

Interested & eligible candidates are requested to apply.

Job Responsibilities:

• Team Management: Lead, train, and supervise the front desk team, ensuring smooth operations and excellent guest service.

• Guest Relations: Act as the main point of contact for guests, handling inquiries, complaints, and special requests professionally and efficiently.

• Operations Oversight: Manage daily front office operations, including check-ins, check-outs, room assignments, and guest service processes.

• Coordination with Departments: Collaborate closely with Housekeeping, Sales & Marketing, and other departments to ensure seamless guest experiences and efficient operations.

• Financial Accountability: Oversee the front office budget, monitor expenses, and implement cost-saving measures while maintaining high standards of service.

• System Management: Ensure the accuracy and efficient use of the property management system (PMS) for reservations, billing, and guest information.

• Reporting: Prepare and submit regular reports on front office operations, guest satisfaction, to the General Manager.

• Training & Development: Identify training needs, conduct training sessions, and encourage professional growth among front office team members.