Front Office Manager

Job Description

Title: Front Office Manager

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Vacancy: --

Age: 30 to 50 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort

Bachelor’s degree, or Master’s Degree in Hotel Management or Related Field from a Recognized University.

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Resort

• Age 30 to 50 years

• Good knowledge of Opera PMS.

• Strong knowledge of Channel Managers, OTA Platforms and Revenue Management.

• Understanding of Yield Management and Pricing Strategy.

• Excellent command of MS Office.

• Strong leadership and communication skills.

• Excellent English communication skills (written and verbal).

• Guest-centric and result-oriented mindset.

• Strong analytical and problem-solving abilities.

• Ability to lead and mentor a team.

Q Hotel Dhaka, a concern of Quality Hospitality Limited, is an upcoming Five-Star Hotel located at Purbachal New Town. The hotel is currently in its pre-opening phase and is expected to commence full operations by September 2026.

We are looking for a dynamic Front Office Manager who will oversee all front office operations to ensure exceptional guest service, smooth daily operations, efficient room management, and achievement of departmental objectives.

Job Responsibilities

• Oversee all Front Office operations.

• Manage reception, concierge, guest relations and telephone operations.

• Ensure exceptional guest service and satisfaction.

• Supervise room inventory and room allocation processes.

• Monitor room occupancy and revenue performance.

• Manage guest arrivals, departures and VIP arrangements.

• Ensure compliance with hotel policies and service standards.

• Coordinate with Housekeeping, Reservations, Sales and Engineering departments.

• Monitor OTA performance and Channel Manager operations.

• Support revenue management and pricing strategies.

• Recruit, train, mentor and evaluate Front Office staff.

• Handle guest complaints and service recovery initiatives.

• Participate in pre-opening activities and hotel readiness programs.

• Perform any other responsibilities assigned by management.

• Gratuity,Insurance
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Other benefits will be provided as per the policies of Q Hotel Dhaka