Front Office Manager

Job Description

Title: Front Office Manager

Company Name: Hotel Bengal Blueberry Ltd.

Vacancy: 01

Age: 30 to 38 years

Job Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor/Honors

• 5 to 10 years
• The applicants should have experience in the following business area(s): Hotel

• Age 30 to 38 years

Job Summary

Hotel Bengal Blueberry is seeking a dynamic and experienced Front Office Manager to oversee our front office operations and ensure an exceptional guest experience. The ideal candidate will be responsible for managing the front desk team, coordinating with various departments, and providing outstanding customer service. This role requires strong leadership skills,

effective communication, and a commitment to excellence in hospitality.

Key Responsibilities

• Team Management: Lead, train, and supervise the front desk team, ensuring smooth operations and excellent guest service.

• Guest Relations: Act as the main point of contact for guests, handling inquiries, complaints, and special requests professionally and efficiently.

• Operations Oversight: Manage daily front office operations, including check-ins, check-outs, room assignments, and guest service processes.

• Coordination with Departments: Collaborate closely with Housekeeping, Sales & Marketing, and other departments to ensure seamless guest experiences and efficient operations.

• Financial Accountability: Oversee the front office budget, monitor expenses, and implement cost-saving measures while maintaining high standards of service.

• System Management: Ensure the accuracy and efficient use of the property management system (PMS) for reservations, billing, and guest information.

• Reporting: Prepare and submit regular reports on front office operations, guest satisfaction, to the General Manager.

• Training & Development: Identify training needs, conduct training sessions, and encourage professional growth among front office team members.
  
  
  Candidates meeting above-mentioned criteria are requested to send an updated CV to [email protected] or apply online through bdjobs.com. The position applied for must be mentioned in the subject line of the email.

• Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Service Charge

• Paid Leave