Sr. GRO

Job Description

Title: Sr. GRO

Company Name: Hotel Bengal Blueberry Ltd.

Vacancy: 1

Age: Na

Job Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hotel

Hotel Bengal Blueberry, a four-star hotel in Gulshan-2, Dhaka, offers 107 rooms, three banquet halls, a fine-dining restaurant, and exceptional hospitality services tailored for corporate and leisure clients.

Key Responsibilities:

• Greet and welcome all guests warmly upon arrival, ensuring a smooth check-in and check-out experience.

• Act as the primary point of contact for guest inquiries, requests, and feedback.

• Handle guest complaints professionally and ensure timely resolution, escalating to management when necessary.

• Manage VIP, VVIP, and repeat guest experiences—coordinating special amenities, room preferences, and personalized services.

• Maintain strong knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendations.

• Coordinate with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest service delivery.

• Assist with pre-arrival arrangements, room inspections, and special setups for events, honeymoons, or business guests.

• Keep detailed records of guest profiles, preferences, and service history to enhance future stays.

• Follow up on guest satisfaction post check-in and before check-out to ensure expectations are met or exceeded.

• Support front desk operations during busy periods by assisting with check-ins, check-outs, and guest inquiries.

• Maintain the lobby presence, ensuring guests always feel attended to and valued.

• Prepare daily reports on VIP movements, special requests, and guest feedback for management review.

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2
Service Charge Paid Leave