Sr. GRO
Job Description
Title: Sr. GRO
Company Name: Hotel Bengal Blueberry Ltd.
Vacancy: 1
Age: Na
Job Location: Dhaka (GULSHAN 2)
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Hotel
Published: 2025-10-27
Application Deadline: 2025-11-26
Education:
- Bachelor/Honors
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Hotel
Skills Required:
Additional Requirements:
Responsibilities & Context:
Hotel Bengal Blueberry, a four-star hotel in Gulshan-2, Dhaka, offers 107 rooms, three banquet halls, a fine-dining restaurant, and exceptional hospitality services tailored for corporate and leisure clients.
Key Responsibilities:
Greet and welcome all guests warmly upon arrival, ensuring a smooth check-in and check-out experience.
Act as the primary point of contact for guest inquiries, requests, and feedback.
Handle guest complaints professionally and ensure timely resolution, escalating to management when necessary.
Manage VIP, VVIP, and repeat guest experiences—coordinating special amenities, room preferences, and personalized services.
Maintain strong knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendations.
Coordinate with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest service delivery.
Assist with pre-arrival arrangements, room inspections, and special setups for events, honeymoons, or business guests.
Keep detailed records of guest profiles, preferences, and service history to enhance future stays.
Follow up on guest satisfaction post check-in and before check-out to ensure expectations are met or exceeded.
Support front desk operations during busy periods by assisting with check-ins, check-outs, and guest inquiries.
Maintain the lobby presence, ensuring guests always feel attended to and valued.
Prepare daily reports on VIP movements, special requests, and guest feedback for management review.
Job Other Benifits:
- Mobile bill
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2 Service Charge Paid Leave
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 6.37% |
| Government Titumir College | 2.45% |
| Royal University of Dhaka | 1.96% |
| Tejgaon College | 1.96% |
| University of Dhaka | 1.96% |
| Daffodil International University | 1.96% |
| North South University | 1.96% |
| IBAIS University | 1.47% |
| Bangladesh University of Business and Technology | 1.47% |
| Jatiya Kabi Kazi Nazrul Islam University | 1.47% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 64.71% |
| 31-35 | 19.12% |
| 36-40 | 8.33% |
| 40+ | 6.37% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 20.59% |
| 20K-30K | 52.94% |
| 30K-40K | 13.24% |
| 40K-50K | 9.80% |
| 50K+ | 3.43% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 17.65% |
| 0.1 - 1 years | 8.82% |
| 1.1 - 3 years | 23.04% |
| 3.1 - 5 years | 16.67% |
| 5+ years | 33.82% |
