Front office In-charge/ Team Leader/ GSA
Job Description
Title: Front office In-charge/ Team Leader/ GSA
Company Name: Grace Cox Smart Hotel
Vacancy: 3
Job Location: Cox's Bazar, Cox's Bazar (Cox's Bazar Sadar)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ University of Dhaka,Daffodil International University,American International University Bangladesh students will get preference
∎ Training/Trade Course: Training on front office Department.
Experience Requirements:
∎ 2 to 5 year(s)
∎ The applicants should have experience in the following area(s):
Guest Relation, Front Office, Reservation/ Ticketing
Job Responsibilities:
∎ Provide high level of customer service and maintain a high profile in the day to day front office operations.
∎ Manages and motivates the Front Office team in order to provide a high standard of service for customers.
∎ Welcomes guests and fosters customer loyalty through his/her friendly manner.
∎ Ensure that personalized service is offered to each and every guest.
∎ Ensures that the pricing policy and internal audit procedures are duly applied.
∎ Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and also punctual.
∎ Ensures that the workplace remains clean and tidy.
∎ Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
∎ Ensures that guest documentation and information is available and up-to-date.
∎ Supervises the management of debtors, group and individual guest invoicing and cash operations.
∎ Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
∎ Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
∎ Prepare monthly and daily revenue report and circulate to all HOD's.
∎ Prepare Room revenue and occupancy forecast take action on rate strategies.
∎ Integrates and trains employees, providing support for skills development.
∎ Have a good knowledge of all systems and standard operating procedures of front office.
∎ Customer Satisfaction (Guest Feedback, Social Media Review).
∎ Financial Performance (Up selling, Room Revenue, Operation Auditing).
∎ Showing Initiative, Problem Solving, Staff Training, Team Leading.
∎ Develops high quality relationships with guests throughout their stay.
∎ Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
∎ Oversee and supervises guest arrivals and departures with the front office executive.
∎ Other than above assignment, have to follow any other assignment given by the higher management/ HOD.
Additional Requirements:
∎ Age 26 to 32 years
Salary:
∎ Negotiable
∎ Accommodation and food.
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: June 18, 2019
Company Information:
∎ Grace Cox Smart Hotel
∎ Address : House:22, Block :C, Kolatoli, Sea Beach Road.Cox's Bazar Bangladesh.
∎ Web : http://www.hotelgracecox.com
∎ Business : Grace Cox Smart Hotel, an elegant and cozy business boutique hotel with Four-star standard services is resided in Kolatoli, World largest sea beach only is just 1 kilometers away from Grace Cox Smart Hotel that takes just 5 minutes’ walk to reach there.
Category: Hospitality/ Travel/ Tourism
Send your CV to: [email protected]
