Front Office Executive

Job Description

Title: Front Office Executive

Company Name: UCEP Bangladesh

Vacancy: 2

Job Location: Sylhet

Employment Status: Full-time, Contractual

Educational Requirements:
∎ HSC
∎ Short Course in Front Office. Must speak, read and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.
∎ Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
∎ Two or more years of experience working in a hotel front office, clerical or sales. Previous experience working in a similar role.
∎ Speak in English and Bangla using clear and professional pronunciation
∎ Prepare and review written documents accurately and completely.
∎ Excellent customer service skills.
∎ Can work with reservation software like NICE or any other platform.
∎ Able to effectively communicate in English, in both written and oral forms.
∎ Be friendly, customer centric, smile and able to work in a team environment.
∎ Self-motivated, adaptable, team player and passion for social development works.
∎ Ability and willingness to travel.
∎ Age limit for the applicant would be 30 years. Management has the right to make exceptions based on qualifications.

Experience Requirements:
∎ At least 1 year(s)

Job Context:
∎ Represents the hotel to the guest throughout all stages of the guest`s stay. Determinate`s a guest`s reservation status and identifies how long the guest will stay. Helps guest’s complete registration cards and then assigns rooms, accommodating special requests whenever possible.
∎ Verifies the guest`s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Job Responsibilities:
∎ Register guests and assigns rooms. Accommodates special requests whenever possible.
∎ Assists in pre-registration and blocking of rooms for reservations.
∎ Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
∎ Understands room status and room status tracking.
∎ Knows room locations, types of rooms available, and room rates.
∎ Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
∎ Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
∎ Knows the location and types of available rooms as well as the activities and services of the property.
∎ Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
∎ Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
∎ Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
∎ File room keys (only for manual room key hotels)
∎ Knows how to use front office equipment.
∎ Process guest check-outs.
∎ Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
∎ Follows procedures for issuing and closing safe deposit boxes used by guests.
∎ Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
∎ Uses proper telephone etiquette.
∎ Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
∎ Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
∎ Advise guest of any messages, mail, faxes, etc. received for them.
∎ Inform guest of the room safe and mini-bar key and room key procedures.
∎ Issue parking passes/validate valet parking tickets.
∎ Communicate services and amenities of the hotel to guests.
∎ Obtain proper identification for tax-exempt guests and attach the form to registration card.
∎ Direct Bell Person to escort guest and transport their luggage to the room.
∎ Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
∎ Attends department meetings.
∎ Reports any unusual occurrences or requests to the manager or assistant manager.
∎ Knows all safety and emergency procedures, Is aware of accident prevention policies.
∎ Maintains the cleanliness and neatness of the front desk area.
∎ Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
∎ Advise guest of any messages, mail, faxes, etc. received for them.

Additional Requirements:
∎ Age at most 30 years

Salary: Negotiable

Application Deadline: October 10, 2019

Company Information:
∎ UCEP Bangladesh
∎ Address : Plot No 2 & 3, Mirpur-2, Dhaka - 1216
∎ Business : UCEP Bangladesh is a non-profit and non-government organization working with the motto “help to learn, skills to earn”! It serves children and youth and its programme includes second chance education, Technical Vocational Education and Training (TVET), support for job placement and advocacy for ensuring increased employability and Decent Work. UCEP Bangladesh has special focus on inclusion therefore, gives priority to the underprivileged. At present, UCEP Bangladesh works in 10 districts of the country. To learn more, please visit www.ucepbd.org.

Category: Hospitality/ Travel/ Tourism

Read Before Apply: Interested candidates may visit www.ucepbd.org and www.bdjobs.com for details.Note: Management has the right to make exceptions based on qualifications.