Tour & Visa Processing Officer

Job Description

Title: Tour & Visa Processing Officer

Company Name: Al Falaq Tour & Travels

Vacancy: 5

Age: 25 to 40 years

Job Location: Dhaka (Mirpur 1)

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Immigration/Visa Processing

• Bachelor/Honors

• At least 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Immigration/Visa Processing

• Age 25 to 40 years

our Planning & Travel Operations

• Consult clients to understand travel purpose, budget, travel dates, destinations, and service needs.

• Prepare day-by-day itineraries, tour plans, and travel schedules (transport, sightseeing, free time, rest time).

• Prepare tour quotations and cost breakdowns (hotel, transfers, activities) and revise based on client feedback.

• Coordinate reservations and bookings (flights, hotels, transport, attractions) as assigned by management.

• Provide travel briefing and final document handover (itinerary, bookings, insurance, guidelines) before departure.

Tourist Visa Processing

• Prepare tourist visa document checklists and guide clients on required supporting documents.

• Complete application forms accurately and draft supporting documents (cover letter, itinerary, explanation letters).

• Verify client documents for correctness and consistency (names, passport details, dates, funds, employment).

• Book visa appointments (embassy/VFS/visa center) and guide clients for biometrics and photo requirements.

• Submit visa applications via online portals or visa centers and maintain complete case files and submission records.

• Track application status, communicate updates to clients, and respond to additional document requests on time.

• Ensure ethical compliance: no false documents, no misleading information, and strict confidentiality of client data.

Work Permit / Employment Visa Processing

• Support work permit / employment visa processing as per destination requirements and company procedure.

• Collect and prepare employer and candidate documentation (job contract, demand papers, sponsorship letters, etc.).

• Coordinate medical, police clearance, training, and other mandatory steps depending on destination and category.

• Maintain processing timelines for each candidate and ensure readiness for submission and deployment stages.

New Labour Recruitment & Coordination

• Source new candidates through local networks, referrals, and online channels as per manpower demand.

• Conduct preliminary screening and basic interviews; verify eligibility (passport, experience, skills, readiness).

• Prepare candidate profiles/CVs and submit to foreign employers/partners for shortlisting and selection.

• Coordinate trade tests/interviews and ensure candidates receive timely instructions and schedules.

• Maintain a structured candidate database and recruitment pipeline report (sourced, shortlisted, selected, deployed).

• Reporting & Administration

  • Maintain soft and hard copy files for each client/candidate with proper checklists and document logs.

  • Prepare daily/weekly reports on tours prepared, visas submitted, work permits in progress, and recruitment status.

  • Coordinate with sales, accounts, and operations teams to confirm payments, scope of service, and delivery timelines.

  • Handle client communication professionally via phone/WhatsApp/email and resolve queries promptly.

  Lead Management & Customer Acquisition

  • Handle inbound and outbound lead calls/messages professionally and convert enquiries into confirmed clients.

  • Follow up with prospective customers, explain service packages, and close bookings/visa service orders.

  • Maintain a lead tracker/CRM (Excel/CRM tool) with call logs, follow-up dates, and conversion status.

  • Achieve monthly customer acquisition targets set by management (new customers, bookings, visa cases).

  • Support digital/field marketing activities by responding quickly to campaign leads and arranging consultations.