Sr. Visa Processing Officer

Job Description

Title: Sr. Visa Processing Officer

Company Name: MR TRAVELS INTERNATIONAL

Vacancy: 1

Age: At least 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 4 to 8 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing

• Bachelor/Honors

• 4 to 8 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing

• Age At least 35 years

Visa Processing & Documentation

·        Handle visa inquiries and process applications for USA, UK, Canada, Australia, Schengen, Middle East, and Asian countries.

·        Manage end-to-end online and offline visa processing, from initial inquiry to final submission and follow-up.

·        Review, verify, and prepare visa application documents in strict accordance with embassy, consulate, and visa center requirements.

·        Ensure all visa applications meet accuracy, completeness, and compliance standards to minimize the risk of rejection.

·        Handle and manage various visa categories including Tourist, Business, Student, Work, Medical, Family Visit, Transit, and Group Visas.

Client Communication & Support

·       Communicate clearly and professionally with clients regarding visa requirements, procedures, processing timelines, fees, and embassy rules.

·       Provide expert guidance to clients on document preparation and interview readiness when required.

·       Update clients regularly about application status, additional requirements, or embassy feedback.

·       Handle client inquiries, concerns, and follow-ups in a timely and professional manner.

Embassy & Visa Center Coordination

·       Coordinate with embassies, high commissions, consulates, and visa application centers for appointment booking, submission, and follow-up.

·       Maintain up-to-date knowledge of embassy policies, country-specific requirements, and procedural changes.

·       Liaise with airlines, tour operators, insurance providers, and international partners when necessary for visa-related support.

Online & Offline Application Management

·       Manage online visa portals, appointment systems, and digital document submissions.

·       Handle offline submissions, physical documentation, and manual processes where required.

·       Track application progress and ensure timely submission and collection of passports and documents.

Record Keeping & Compliance

·       Maintain accurate client records, visa files, and application databases (digital and physical).

·       Ensure confidentiality and secure handling of client passports and sensitive information.

·       Follow internal policies, legal requirements, and data protection standards at all times.

Risk Assessment & Quality Control

·       Evaluate applications to identify potential risks or weak areas before submission.

·       Suggest corrective actions or alternative visa options where applicable.

·       Maintain a high standard of quality control and compliance across all visa cases.

Team Support & Coordination

·       Support junior visa officers by providing guidance, training, and supervision when needed.

·       Assist management in improving visa processing workflow, efficiency, and success rate.

·       Participate in team meetings, process improvement discussions, and policy updates.

Promotional & Creative Support (Added Advantage)

·        Assist in creating visa-related promotional content for social media platforms, websites, and advertisements as required.

·        Use basic Graphic Design and digital tools to design posters, banners, informational creative, and video content for social media, with the goal of increasing visa processing service sales.

·        Apply IT and digital marketing skills in content creation, scheduling, and post management across Facebook, LinkedIn, YouTube, and other online platforms.

·        Support content writing, promotional boosting, and digital campaign execution to improve brand visibility and client engagement.

·        Coordinate closely with the marketing team to ensure all visa-related promotional materials are accurate, professional, and compliant with embassy requirements and regulatory guidelines.

Market Awareness & Continuous Learning

·       Stay informed about global immigration trends, visa policy changes, and embassy updates.

·       Keep track of new visa categories, travel regulations, and international travel requirements.

·       Continuously upgrade professional skills related to visa processing, customer service, and digital tools.

Tele Marketing

·        Contact potential and existing clients over phone

·        Explain company services (Tour Packages, Visa Assistance, Air Tickets, etc.) clearly

·        Generate leads and follow up with interested customers

·        Customer information properly

·        Build good relationships with clients and handle queries politely

·        Achieve daily/weekly call and lead targets

·        Coordinate with the sales/team for successful conversions

• T/A,Tour allowance,Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2