Front Desk Officer (CSS Ava Center)

Job Description

Title: Front Desk Officer (CSS Ava Center)

Company Name: Christian Service Society (CSS)

Vacancy: 01

Age: 25 to 30 years

Job Location: Khulna

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• At least 1 years

• Graduate/ Postgraduate/ Diploma in Front Office Management.

• Academic qualification will be relaxed for experienced candidate

• At least 1 years

• Age 25 to 30 years
• Only Male

• Applicants should have experience in a hotel, training center, resort, or a comparable establishment as a Front Desk Officer:

• Age requirements will be relaxed for experienced candidates;

• Applicants are required to have proficiency in English spoken .

CSS Ava Center is a popular venue for training, meeting, workshop, wedding, birthday and personal gathering in Khulna. Every day, we are serving different types of guests including government organizations, corporate companies, local and international NGOs, foreign delegates etc. We are looking for an energetic and well-groomed person for the position of Front Desk Officer who will be responsible for managing day-to-day activities of the front desk and guest dealings.

Job Responsibilities:

• Welcome and greet visitors cordially in a conformable manner.

• Make and confirm/cancel reservations from clients .

• Check-in guests, obtain guest`s information, allocate rooms and hand-over keys.

• Check-out guests, take payments according to bills.

• Make sure that guest`s requests/problem is promptly and effectively managed by concerning department .

• Resolve guest`s complaints quickly and courteously.

• Answer questions/enquiries about hotel facilities and services politely and adequately.

• Post every expense to guest accounts accurately.

• Promote hotel services and upsell guest rooms.

• Recommend guests regarding local attractions and cuisine.

• Ensure proper transition of work shifts by informing following person about necessary follow-up issues and requirements.

• Keep up-to-date regarding all types of room facilities and availability.

• Place outgoing calls and conference calls as needed.

• Operate and maintain office equipment and tools including computer, printers, copiers, fax etc.

• Notify security guard about unsorted guests and emergency situations.

• Keep the front desk ready and presentable with all necessary materials.

• Ensure conference room`s facilities and supports as per the needs of the client.

• Maintain functional and effective communication with housekeeping and food beverage department to meet the needs of the guests.

• Handle and manage special requests, such as room service, taxi bookings or wake-up calls.

• Any other special responsibilities as assigned by the authority.

After being permanent upon successful completion of probation period (six months), other benefits will be provided as per the organizational policy i.e. provident fund, gratuity, festival bonus, yearly increment, staff insurance (kormi Bima), medical allowance (Kormi Sohayota Tohobil) etc.