Front Desk Manager

Job Description

Title: Front Desk Manager

Company Name: Sky City Hotel Dhaka

Vacancy: --

Age: At least 33 years

Job Location: Dhaka (Malibagh)

Salary: Tk. 50000 (Monthly)

Experience:

• At least 8 years
• The applicants should have experience in the following business area(s): Hotel

• Diploma in Hotel Management
• Bachelor/Honors

• At least 8 years
• The applicants should have experience in the following business area(s): Hotel

• Age At least 33 years

Experience

• Previous experience in a similar Front Desk role gained in an international 4-5 star hotel
• Contagious smiling personality, energetic & enthusiastic
• Confident & humble
• Outstanding organizational skills
• Attention to detail and ability to multitask
• Excellent front of house knowledge backed by at least 5 years' experience

Communication Skills:

• Excellent communication skills; fluent in English (verbal & written) is a MUST
• Ability to write correspondences/reply to guests professionally
• Whether via email, phone, or text, all communication must be professional, clear, and accurate

Computer Skills

• Proficient at using email
• Confident in using word processing (MS Word), spreadsheets (MS Excel /Google Sheets)
• Knowledge of reservation software / PMS & Channel Manage

Company Description:

Sky City Hotel Dhaka is an award-winning 4-star hotel located in the heart of Dhaka, Bangladesh. The hotel is situated near the city`s business and commercial districts. Since our opening we have won consecutive international and local awards. As the company continues to grow, we are looking for an experienced individual, who is passionate and looking for a challenge to help develop Front Desk team and help the company develop into a market leading brand.

Job Description:

The Front Desk Manager will be responsible for managing daily operations of the Front Desk, ensuring excellent customer service, managing reservations and bookings, and overseeing the overall guest experience. You will primarily lead and train the GSA team, Bell Team and Transportation staff.

• Lead by example - proactively train team members and demonstrate how to perform task professionally

• Provide ongoing department orientation / direction and training of service standards, procedures

• Ensure that department standards are met through regular supervision and monitoring.

• Duties include meeting and greeting guests ensuring the highest standards of guest care and attention

• Coordination between Reservations, Transportation & Housekeeping teams, ahead of guest arrival, to ensure a comfortable and memorable stay for guest

• Respond to guest enquiries in a professional manner via telephone and email

• Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints; following up with guests; personally resolving difficult situations

• Manage room inventory in PMS & Channel Manager

• Promote the basic habits of smiling, greeting guests by name and thanking guests.

• Help improve workflow and processes at the front desk, including updating and reviewing SOPs

• Check and verify data input by Front Desk team for MIS and Audit purposes

• Manage vehicle related logs such as Vehicle Tracker, fuel & other expenses

• Take ownership and follow-up on any discrepancies.

• Comply with hotel and department policies and procedures at all times.

• Attend weekly meeting with Management Board and participate/ provide updates/ progress

The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.

• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Mobile bills covered

• Annual paid holidays

• Generous Staff & Family Discounts

• Discounted Group Medical Benefits

• Make a mark and be part of a growing company