Front Desk Manager

Job Description

Title: Front Desk Manager

Company Name: Sky City Hotel Dhaka

Vacancy: --

Age: At least 33 years

Job Location: Dhaka (Shantinagar)

Salary: Tk. 50000 (Monthly)

Experience:

• At least 8 years
• The applicants should have experience in the following business area(s): Hotel

• Diploma or degree in Hotel Management or related discipline.

• At least 8 years
• The applicants should have experience in the following business area(s): Hotel

• Age At least 33 years

What we are looking for:

• Minimum 5 years’ experience in a reputed 4–5 star international hotel, including at least 2 years in a supervisory or managerial capacity.
• A strong, confident communicator and interpersonal skills with fluent English (verbal & written).
• Warm, energetic personality with a natural smile and genuine care for guests.
• Strong organisational and leadership skills with keen attention to detail.
• Proficiency in hotel PMS and Channel Manager systems, as well as Google Sheets / MS Excel.
• Diploma or degree in Hotel Management or related discipline

Company Description

Sky City Hotel Dhaka is an award-winning 4-star business hotel located in the heart of Dhaka, Bangladesh. Situated near the city’s main business and diplomatic districts, the hotel is recognised for its warmth, professionalism, and international standards of hospitality.

As we continue our journey to become Dhaka’s most guest-loved premium 4-star hotel, we are looking for an experienced Front Desk Manager — ideally with a 5-star international hotel background — to lead, mentor, and inspire our Front Office team. This role requires someone who combines strong operational expertise with a passion for guest recognition and personalised service.

Job Description

The Front Desk Manager will be responsible for managing daily operations of Front Desk and Transportation staff, ensuring excellent guest services and satisfaction, managing reservations and queries, maintaining professional and effective communication with guests and internal departments to make a positive guest experience.

Key responsibilities

• Team Leadership & Training: 
  • Lead by example — demonstrating consistent service excellence, grooming, and professional etiquette.
  • Train, coach, and mentor the Front Desk and Transport teams on guest interaction, upselling, complaint handling, and emotional intelligence.
  • Foster a culture of accountability, courtesy, and teamwork within the department.
  • Conduct regular departmental briefings and refreshers on SOPs and service standards, including regular supervision, audits, and performance checks to uphold standards.
• Guest Engagement & Experience: 
  • Personally greet VIPs and returning guests, ensuring recognition by name and anticipating individual preferences, to ensure memorable stays.
  • Oversee all aspects of the guest journey — from pre-arrival communication to post-departure follow-up.
  • Empower the team to deliver warm, personalised, and anticipatory service rather than routine transactions.
  • Actively monitor guest satisfaction, online reviews, and feedback, implementing action plans for improvement.
  • Handle guest complaints professionally and empathetically, ensuring complete resolution and recovery.

• Operational excellence: 
  • Oversee all daily front office operations including reservations, check-in/out, billing, and transport coordination.
  • Liaise closely with Housekeeping, F&B, and Reservations to ensure seamless guest experiences.
  • Manage room inventory, rate integrity, and PMS/Channel Manager data accuracy.
  • Supervise cash handling, guest folios, and night audit reconciliations for financial accuracy.
  • Maintain and regularly update SOPs for front desk, guest relations, and transport management.
• Communication & Coordination: 
  • Serve as the communication bridge between the Front Office and all other departments.
  • Present daily highlights and key performance insights during management meetings.
  • Ensure all guest communications (emails, calls, messages) are handled promptly and professionally.
  • Work closely with Sales and Reservations on VIP, corporate, and group bookings.
  • Support internal audits and MIS tracking through accurate record-keeping and data verification.
• Continuous Improvement & Innovation
  • Continuously review and improve front office processes, SOPs, and workflows.
  • Identify opportunities to enhance guest recognition, such as welcome notes, personalised amenities, and follow-up emails.
  • Analyse guest data and feedback to propose service enhancements and process improvements.
  • Support management in strategic initiatives to position Sky City Hotel Dhaka as the most guest-loved 4-star hotel in Dhaka South.

• Competitive base salary

• Monthly service charge + performance-based bonuses

• Meals on duty

• Annual paid holidays

• Group medical benefits through partners (discounted)

• Generous staff and family discounts

• Opportunity to make your mark and be part of a growing, award-winning company