Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: Kloud Project Limited

Vacancy: 4

Age: Na

Job Location: Chattogram (Chattogram Sadar)

Salary: Tk. 15000 - 17000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Food (Packaged)/Beverage, Fast Food Shop

• Diploma in Hotel Management
• Bachelor/Honors

• Minimum graduate or equivalent; a degree in Business Administration, Hospitality Management, or a related field is a plus.

• 1 to 2 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant, Food (Packaged)/Beverage, Fast Food Shop

• At least 1-2 years of experience in a front desk or customer service role (preferably in the restaurant or hospitality industry).

Skills and Qualifications

• Proven experience in customer service, front desk, or similar administrative roles (preferably in the hospitality or foodservice industry).
• Strong communication and interpersonal skills.
• Excellent organizational skills with the ability to multitask and manage time effectively.
• Basic knowledge of accounting or financial procedures (cash handling, end-of-day closing).
• Ability to maintain professionalism and handle sensitive situations with tact and discretion.
• Proficiency in MS Office (Excel, Word) and POS systems.
• Strong attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.
• Positive attitude and team-oriented mindset.

Kloud Project Limited is a leading multi-branded restaurant chain in Chattogram, home to notable brands like Peyari Tehari and FryGuys. We are dedicated to providing exceptional dining experiences to our customers while maintaining a high standard of service. We are currently seeking a highly motivated and responsible individual to join our team as a Front Desk Executive.

Position Overview: The Front Desk Executive will be responsible for ensuring the smooth operation of the retail outlet, managing customer interactions, handling financial transactions, and supporting overall administrative functions. This role is crucial for maintaining operational efficiency and delivering top-notch customer service. The ideal candidate should be organized, detail-oriented, and capable of multitasking in a fast-paced environment.

Key Responsibilities:

• Customer Service: Greet and assist customers in a professional and friendly manner, ensuring an exceptional experience from arrival to departure.
• Cash Handling: Accurately handle cash transactions, process payments, issue receipts, and maintain a balanced cash register.
• Roster Management: Maintain and update staff rosters, ensuring adequate staffing levels for smooth operations.
• Day-End Closing: Responsible for reconciling cash, credit card transactions, and completing day-end account closing procedures.
• Inventory Reports: Track and report inventory levels for the respective outlet, ensuring proper stock control and efficient ordering of supplies.
• Administrative Support: Assist with various administrative tasks as required, including filing, reporting, and maintaining records.
• Operational Efficiency: Monitor and ensure that all operations run smoothly, adhering to company policies and standards.
• Complaint Resolution: Address customer complaints or concerns professionally, providing solutions or escalating issues when necessary.
• Collaboration: Work closely with the kitchen and service teams to ensure smooth coordination and timely service delivery.