Front Desk Associate

Job Description

Title: Front Desk Associate

Company Name: Kloud Project Limited

Vacancy: --

Age: 22 to 30 years

Job Location: Chattogram (Chattogram Sadar)

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• 1 to 4 years
• The applicants should have experience in the following business area(s): Food (Packaged)/Beverage, Fast Food Shop

• Higher Secondary
• Bachelor/Honors

• 1 to 4 years
• The applicants should have experience in the following business area(s): Food (Packaged)/Beverage, Fast Food Shop

• Age 22 to 30 years

• Strong communication & leadership skills

• Ability to manage teams and drive sales

• Good knowledge of customer handling, billing, and reporting

• Flexible to work in shift-based duty schedule

Job Purpose:

The Front Desk Associate will act as the Branch Representative and will be responsible for managing overall branch operations, including customer service, sales growth, team coordination, and daily reporting. This position requires strong leadership, multitasking ability, and a professional approach to ensure smooth operations and customer satisfaction.

Job Responsibilities:

Branch & Operations Management

• Ensure smooth day-to-day operations of the branch
• Supervise team members (waiters, kitchen staff, helpers, riders, etc.) and guide them in their roles
• Maintain cleanliness, order, and discipline across the branch
• Monitor stock availability and coordinate with supply chain team

Customer Service Excellence

• Greet and interact with customers professionally
• Handle queries, feedback, and complaints in a polite and effective manner
• Ensure customer satisfaction and repeat business through quality service

Sales & Business Growth

• Take initiatives to increase daily sales volume
• Implement upselling and cross-selling techniques
• Analyze customer demand and suggest offers/promotions to management

Team Leadership & Coordination

• Lead and motivate the branch team towards achieving goals
• Train new staff in customer service and operational standards
• Ensure discipline, attendance, and punctuality of team member

Financial & Administrative Tasks

• Manage billing and cash handling at the branch
• Maintain sales records, daily reports, and customer logs
• Prepare and submit reports to Head Office (Accounts, Operations, HR)
• Support audit and compliance requirements

• Performance bonus,Profit share
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Opportunity to grow within Kloud Project Ltd.