Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: ELEGANT

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years

• Bachelor/Honors

• At least 2 years

A front desk executive, also known as a front desk officer or receptionist, is primarily responsible for managing the reception area and providing a positive first impression of an organization. They handle various administrative and customer service tasks, including greeting visitors, answering phones, managing mail, and coordinating appointments. Additionally, they may assist with basic administrative duties and maintain a tidy and organized reception area.

Here's a more detailed breakdown of their responsibilities:

Front Desk Operations:

• Greeting and Directing Visitors: Welcoming guests, clients, and employees, and directing them to the appropriate personnel or department.
• Answering and Routing Calls: Managing incoming phone calls, screening calls, and directing them to the correct recipient.
• Managing Mail and Deliveries: Receiving, sorting, and distributing mail and packages, and coordinating deliveries.
• Scheduling Appointments: Coordinating meetings, appointments, and travel arrangements for staff.
• Maintaining Reception Area: Ensuring the front desk area is clean, organized, and presentable at all times.

Administrative Support:

• Providing Information: Answering general inquiries and providing basic information to visitors and callers.
• Handling Correspondence: Managing incoming and outgoing emails, faxes, and other forms of communication.
• Filing and Record Keeping: Maintaining files, records, and other important documents.
• Ordering Supplies: Monitoring office supply inventory and ordering supplies as needed.
• Assisting with Travel Arrangements: Booking flights, accommodations, and transportation for employees.

Customer Service:

• Addressing Inquiries and Complaints: Responding to customer inquiries, resolving complaints, and providing excellent customer service.
• Maintaining a Positive Attitude: Interacting with visitors and callers in a friendly, courteous, and professional manner.

Additional Responsibilities:

• Security: Following safety procedures and controlling access to the office.
• Maintaining Confidentiality: Handling sensitive information with discretion and maintaining confidentiality.
• Problem Solving: Identifying and resolving issues related to front desk operations and visitor management.
• In essence, the front desk executive acts as the face of the organization, providing a positive first impression and ensuring smooth day-to-day operations at the front desk.
• Freshers are encouraged to apply.