Front Desk Executive

Job Description

Title: Front Desk Executive

Company Name: Cityscape International Ltd

Vacancy: 03

Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:
∎ At most 3 years

Published: 5 Mar 2024

Education:
∎ HSC / Bachelor Degree in any discipline.
∎ HSC / Bachelor Degree in any discipline.

Requirements:

Additional Requirements:
∎ Age at least 22 years.
∎ Proven experience in a customer service or receptionist role, preferably in the hospitality Business.
∎ Excellent communication and interpersonal skills, with a friendly and professional demeanor.
∎ Strong organizational and multitasking abilities, with the capacity to handle multiple responsibilities simultaneously.
∎ Proficiency in using computer systems and reservation software.
∎ To remain calm and composed in fast-paced or challenging situations.
∎ Flexibility to work shifts, including evenings, weekends, and holidays as required.
∎ Age at least 22 years.
∎ Proven experience in a customer service or receptionist role, preferably in the hospitality Business.
∎ Excellent communication and interpersonal skills, with a friendly and professional demeanor.
∎ Strong organizational and multitasking abilities, with the capacity to handle multiple responsibilities simultaneously.
∎ Proficiency in using computer systems and reservation software.
∎ To remain calm and composed in fast-paced or challenging situations.
∎ Flexibility to work shifts, including evenings, weekends, and holidays as required.

Responsibilities & Context:
∎ Greet guests warmly as they enter the establishment, providing them with information about available services and facilities.
∎ Answer phone calls, emails, and in-person inquiries promptly and courteously. Provide accurate information regarding room availability, rates, amenities, and other relevant details.
∎ Assist guests with making reservations, both over the phone and in person. Input reservation details accurately into the system, ensuring all necessary information is captured.
∎ Facilitate the check-in and check-out process for guests efficiently. Verify guest information, process payments, and issue room keys as required.
∎ Address guest complaints or concerns promptly and professionally, striving to resolve issues to their satisfaction. Escalate unresolved matters to the appropriate department or management if necessary.
∎ Maintain accurate records of guest bookings, payments, and other relevant information. Update databases and reservation systems regularly to ensure data integrity.
∎ Provide general administrative support to the management team as needed. This may include managing incoming and outgoing mail, filing paperwork, and assisting with special projects.
∎ Keep the reception area clean, tidy, and well-organized at all times. Ensure that promotional materials, brochures, and other guest resources are readily available.
∎ Familiarize yourself with the establishment's policies, procedures, and safety protocols. Ensure compliance with all relevant regulations and standards.
∎ Greet guests warmly as they enter the establishment, providing them with information about available services and facilities.
∎ Answer phone calls, emails, and in-person inquiries promptly and courteously. Provide accurate information regarding room availability, rates, amenities, and other relevant details.
∎ Assist guests with making reservations, both over the phone and in person. Input reservation details accurately into the system, ensuring all necessary information is captured.
∎ Facilitate the check-in and check-out process for guests efficiently. Verify guest information, process payments, and issue room keys as required.
∎ Address guest complaints or concerns promptly and professionally, striving to resolve issues to their satisfaction. Escalate unresolved matters to the appropriate department or management if necessary.
∎ Maintain accurate records of guest bookings, payments, and other relevant information. Update databases and reservation systems regularly to ensure data integrity.
∎ Provide general administrative support to the management team as needed. This may include managing incoming and outgoing mail, filing paperwork, and assisting with special projects.
∎ Keep the reception area clean, tidy, and well-organized at all times. Ensure that promotional materials, brochures, and other guest resources are readily available.
∎ Familiarize yourself with the establishment's policies, procedures, and safety protocols. Ensure compliance with all relevant regulations and standards.

Compensation & Other Benefits:
∎ As per company policy.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (GULSHAN 1)

Company Information:
∎ Cityscape International Ltd
∎ 53 Gulshan Avenue, Dhaka-1212

Address::
∎ 53 Gulshan Avenue, Dhaka-1212

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 4 Apr 2024

Category: General Management/Admin

Source: bdjobs.com

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