Exicutive (Sales & Reservation)

Job Description

Title: Exicutive (Sales & Reservation)

Company Name: Police Trust Tours & Travels Ltd.

Vacancy: 1

Age: 22 to 40 years

Location: Dhaka

Minimum Salary: Negotiable

Experience:
∎ 4 to 5 years
∎ The applicants should have experience in the following business area(s):Airline, Travel Agent, Group of Companies, Tour Operator

Published: 17 May 2025

Education:
∎ Bachelor/Honors, Masters
∎ (Business background will get preference)
∎ (Business background will get preference)

Requirements:

Additional Requirements:
∎ Age 22 to 40 years

Responsibilities & Context:
∎ Customer Inquiries: Respond promptly and professionally to customer questions about travel reservations, ticket modifications, cancellations and other travel-related concerns through phone, email or chat.
∎ Travel Information: Provide customers with accurate, up-to-date info on flight schedules, airline policies, baggage allowances, visa requirements, and other essential travel details.
∎ Payment Processing: Process booking payments, ensuring the accuracy and security of all financial transactions, including cash payments.
∎ Customer Feedback: Proactively seek feedback and suggestions from customers to enhance service quality and improve overall customer satisfaction.
∎ Communication with stakeholders: With travel agencies, OTAs, Airlines and GDS personnel.
∎ Interpreting IATA, ADM policies and ATAB regulations.
∎ Maintain all IATA accreditation documents.
∎ Ability to correspond with Airline’s office.
∎ Ability to correspond Speaking English with Customers & Airline’s Staffs
∎ A qualified Airline Reservation Executive who is responsible to Airlines ticketing, reservation creating PNR adherence to booking policies, ticket issuing, reissuing & refund using IATA GDS (Galileo /Amadeus), manage bookings. preferable Amadeus
∎ Job Responsibilities:
∎ Customer Inquiries: Respond promptly and professionally to customer questions about travel reservations, ticket modifications, cancellations and other travel-related concerns through phone, email or chat.
∎ Travel Information: Provide customers with accurate, up-to-date info on flight schedules, airline policies, baggage allowances, visa requirements, and other essential travel details.
∎ Payment Processing: Process booking payments, ensuring the accuracy and security of all financial transactions, including cash payments.
∎ Customer Feedback: Proactively seek feedback and suggestions from customers to enhance service quality and improve overall customer satisfaction.
∎ Communication with stakeholders: With travel agencies, OTAs, Airlines and GDS personnel.
∎ Interpreting IATA, ADM policies and ATAB regulations.
∎ Maintain all IATA accreditation documents.
∎ Ability to correspond with Airline’s office.
∎ Ability to correspond Speaking English with Customers & Airline’s Staffs

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Employment Status: Full Time

Job Location: Dhaka

Read Before Apply:

Company Information:

Police Trust Tours and Travels Ltd

Address: Level-6,Tower -A, Police Plaza Concord, Plot-2, Road-144, Gulshan-1, Dhaka-1212