Executive Ticketing and Hotel Booking

Job Description

Title: Executive Ticketing and Hotel Booking

Company Name: Paradigm Keystone Joint Venture

Vacancy: 1

Age: Na

Job Location: Dhaka

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 2 to 3 years

• Bachelor of Business Administration (BBA)
• Bachelor/Honors

• 2 to 3 years

• Handle all aspects of flight ticketing, including booking, issuing, re-issuing, and cancelling tickets for domestic and international travel using GDS systems.

• Hotel reservations, ensuring accurate bookings and confirmations for individual and group travelers, both domestically and internationally.

• Responding promptly and professionally to customer inquiries regarding flight and hotel availability, pricing, and booking procedures via phone, email, and in person.

• Providing excellent customer service by offering the best possible travel solutions, considering client preferences, budgets, and travel dates.

• Maintain up-to-date knowledge of airline rules and regulations, fare structures, hotel policies, and promotional offers.

• Process payments, refunds, and handle any necessary amendments or cancellations of bookings.

• Prepare and maintain accurate booking records, invoices, and other relevant documentation.

• Coordinate with airlines, hotels, and other service providers to ensure smooth travel arrangements for clients.        

• Strong understanding of domestic and international flight networks and fare calculations.        

• Excellent knowledge of hotel booking platforms and procedures.         Exceptional customer service and interpersonal skills with a customer-oriented approach.        

• Thorough knowledge of IATA rules and regulations related to ticketing.

• Excellent verbal and written communication skills in English and Bengali.

• Strong problem-solving and decision-making abilities.

• Excellent organizational skills and attention to detail with the ability to handle multiple tasks efficiently.

• Proficiency in MS Office Suite (Word, Excel, Outlook).

• Ability to work independently and as part of a team.

• A positive attitude, strong work ethic, and a passion for the travel industry.