Executive/ Sr. Executive- E-Commerce (Customer Conversion & Experience)

Job Description

Title: Executive/ Sr. Executive- E-Commerce (Customer Conversion & Experience)

Company Name: A reputed E-Commerce company

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor/Masters degree in any discipline.

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Customer Handiling, Customer Relation, Customer Service, ecomerce customer
∎ The applicants should have experience in the following business area(s): E-commerce, Group of Companies

Job Responsibilities:
∎ Product Upload in website and stock maintain in website.
∎ Create caption and product Description in Face book page.
∎ Manage all official call and Social media .
∎ New image upload in website.
∎ Maintaining official Facebook pages messages & comments answer.
∎ Chat for Sales Conversion
∎ Customer call receive and give the feedback as their quarries.
∎ Order confirmation from Facebook.
∎ Daily 40-50 Call and response for confirm order.
∎ Contact with Distribution and coordinate smooth delivery.
∎ Confirm customer product current status.
∎ Customer follow up from wish list and old customers.
∎ Regular generate new sales by finding new products.
∎ Coordinate with other department for Collect product information.
∎ Vendor and Seller order follow up.
∎ Check Seller panel.
∎ Submit manual Bill to customer and Report Check and process.
∎ Contact with SSL payment getaway team.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Experience in customer demand execution and Problem solving.
∎ Experience in sales conversion through customer social media and internet.
∎ Basic computer skills.
∎ Should have sound interpersonal and communication skills - verbal and written
∎ Problem analysis and problem-solving ability.
∎ Data collection and ordering capability.
∎ Able to work with stress for long hours

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy.

Application Deadline: 24 Nov 2020

Company Information:
∎ 10 Nov 2020
∎ A reputed E-Commerce company
∎ Business : Others

Category: Marketing/Sales