Executive, Sales & Customer Experience

Job Description

Title: Executive, Sales & Customer Experience

Company Name: Ghorer Bazar

Vacancy: 10

Age: At least 20 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 1 years

• Bachelor/Honors

• At least 1 years

• Age At least 20 years
• Only Male

• Experience in ecommerce, telesales, customer support, or call center is required

• Strong communication skills in Bangla (English is a plus)

• Ability to handle multiple tasks in a fast-paced environment

• Patience, problem-solving attitude, and customer-oriented mindset

• Basic computer knowledge (MS Office, email, ecommerce platforms)

Job Context

As an Executive – Sales & Customer Experience, you will be responsible for handling customer queries, managing online and offline sales, providing support through calls and messages, and ensuring a smooth end-to-end customer journey. This role requires strong communication skills, patience, and prior experience in ecommerce, telesales, or call center operations.

Key Responsibilities

• Communicating with customers via phone, social media, and other platforms regarding products, orders, and services

• Providing accurate product information and building trust with customers to drive sales

• Managing online orders, confirming deliveries, and coordinating with the operations team

• Handling complaints and queries professionally, ensuring high levels of customer satisfaction

• Maintaining customer records, sales logs, and follow-up lists

• Achieving individual and team sales targets

• Ensuring excellent after-sales support and build long-term customer relationships

• Continuously gather customer feedback to improve service quality

• Salary Review: Yearly
• Festival Bonus: 2